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Program Administrator

Agilent Technologies, Inc. | Boston MA 02241 USA | Part Time | Posted: 08/09/2022

Job Descriptiontop

To protect the health and safety of our employees, contractors, customers and communities, employees in the U.S. and Puerto Rico are required to be fully vaccinated against COVID-19, unless an approved exemption has been granted for a medical reason, sincerely held religious belief, or an employee is otherwise exempt under applicable law.

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

As a CrossLab Service Coordinator, your primary responsibilities will be to work with your assigned customer, service vendors, and others as required, to meet the customer's service requirements. This will include scheduling Preventative Maintenance and repair services, ensuring that service requests are acted on in a timely manner and responding to customer requests and inquiries. You may also be responsible for recommending vendors, administrating procurement functions and reporting costs.

Principal Duties and Responsibilities:

  • Maintain a daily onsite presence at the customer site.
  • Schedule on-site repair for contract, warranty, and trade requests.
  • Schedule all Preventive Maintenance and Compliance Services.
  • Manages customer feedback and communication.
  • Communicates with and manages schedules with 3rd party service providers.
  • Development of customer relationships, often requiring tact, persuasion and negotiation skills.
  • Interfaces directly with External and Internal Customers of all levels.
  • Initiates escalation to Support Management of Customer issues.
  • Solves a broad range of problems varying in complexity, involving multi-departments.
  • End to end service management.

Job Detailstop

Location Boston, MA, 02241, United States
Categories Unspecified

Location Maptop

Contact Informationtop

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Job Code RM4013689

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