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Customer Service Representative - Bank/Credit Union Call Center (Remote)

Jack Henry & Associates | Remote MO Remote USA | Full Time | Posted: 05/06/2021

Job Descriptiontop

Jack Henry & Associates has excellent remote opportunities available within our Bank/Credit Union call center. 
 
Acting as an agent on behalf of our financial institution clients, the Bank and Credit Union Product Support Representatives assist customers with a wide range of software products. Joining this team will give you the opportunity to gain hands on experience working with a variety of software products, which can then lead to career advancement opportunities across the organization! 
 

Training for this position will start on 5/3/2021. You must be able to work the training schedule outlined below:

  • Monday-Friday 1PM-10PM CT for the first 5 weeks.

Full-Time candidates must be able to work the following:

  • Weekdays: 12PM-9PM CT or 1PM-10PM CT, with one weekday off. The day off will vary Tuesday-Friday based on business need.
  • Weekends: An 8-hour shift on either Saturday or Sunday. The day and hours will vary based on business need. Weekend shifts start between 6:45AM and 11AM CT.
  • Holidays: We're open 363 days a year; closed Thanksgiving and Christmas. Holiday scheduled will vary based on business need.
 
MINIMUM QUALIFICATIONS:
 
  • Must have at least 2 years of experience in a call center or bank or credit union industries.
  • Must be available for one of the shifts outlined above.
 
PREFERRED QUALIFICATIONS:
 
  • Bachelor’s degree (or working toward) in business or IT related field.
  • Candidates that are bilingual are preferred, but not required.
 
ESSENTIAL FUNCTIONS:
 
  • Provides product support for customer inquiries received via the telephone, Internet, instant message, email, or self-service systems. 
  • Assesses nature of question or issue and resolves in a timely manner.  Questions and issues will vary depending on the product supported.
  • Assists customers with new account set up, and performs maintenance for existing accounts.  Assists customers in validating accuracy of account data.
  • Assures system security by verifying customer information prior to performing any modifications or resets, according to the company’s standard security requirements.
  • Thoroughly documents issues and resolutions, per corporate standards.  May forward product issues to development. 
  • Communicates the customer’s needs/expectations to the appropriate personnel.  Follows escalation procedures to ensure complex support issues are resolved. 

Job Detailstop

Location Remote, MO, Remote, United States
Categories Customer Support/Client Care

Location Maptop

Contact Informationtop

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