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Vehicle Operations Support Specialist I

Cox Automotive | Flat Rock MI 48134 USA | Part Time | Posted: 09/27/2022

Job Descriptiontop

This position is responsible for overseeing and coordinating Reconditioning vehicles through the reconditioning fulfillment process. The Reconditioning Services Coordinator schedules, monitors and communicates all activities related to the reconditioning of these vehicles, verifies required information and paperwork, and performs appropriate data entry.

Responsibilities:

  • Perform various clerical and administrative duties relating to vehicle recon fulfillment.

  • Perform data entry and verify customer vehicle information is accurately recorded in the system and that vehicles are properly tagged with a work order.

  • Evaluate reconditioning needs and provide timely and accurate quotes.

  • Perform walk around of the units and evaluate cosmetic reconditioning needed.

  • Estimate cost for cosmetic repairs and discuss with customer to gain approval.

  • Record the outcome in the appropriate tools.

  • Coordinate with the reconditioning shop areas for vehicle repairs and post charges to appropriate account in a timely manner.

  • Build deep service relationships with customers.

  • Manage customer’s expectations of recon fulfillment activities through proactive communications.

  • Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems.

  • Be knowledgeable of customer account agreements

  • Enter all pertinent information tools for approved work requested by customer.

  • Communicate and schedule repairs/enhancements with Recon Shop management.

Qualifications:

Minimum

  • High School Diploma or equivalent required.

  • Effective communication skills required.

  • Must possess good problem-solving and organizational skills.

  • Ability to remain focused and composed during fast-paced sale-day activities.

Preferred

  • 6 months – 1 year of clerical, office, and/or customer service work experience preferred, including ten-key and computer data entry.

  • Regularly required to stand, walk, reach, talk and hear.

  • Ability to lift 1-10 pounds.

  • Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.

Work Environment:

  • Occasional exposure to fumes, odors and weather conditions.


About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! 

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today! 

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Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Job Detailstop

Location Flat Rock, MI, 48134, United States
Categories Unspecified

Location Maptop

Contact Informationtop

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How to apply Employer provided a link where your application will be accepted. Click on the link below and follow instructions.
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Job Code R202205344

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