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Technical Client Service Rep II - $3,500 Sign-On Bonus!

Cox Automotive | Oakbrook Terrace IL 60181 USA | Part Time | Posted: 01/18/2022

Job Descriptiontop

Primary Location: 1901 S Meyers Rd, Oakbrook Terrace, IL, USA

Division: Cox Automotive

Job Level: Individual Contributor

Travel: No

Schedule: Full-time

Shift: Day Job

Requisition Number: 202105225

VACCINE POLICY: WHERE PERMITTED BY APPLICABLE LAW, YOU MUST BE FULLY VACCINATED AGAINST COVID-19 TO BE CONSIDERED FOR THIS U.S.-BASED JOB (REASONABLE ACCOMMODATIONS FOR MEDICAL AND RELIGIOUS OBJECTIONS WILL BE CONSIDERED).

TECHNICAL CLIENT SERVICES REPRESENTATIVE I - $3,500 Sign on bonus!

So, youve got amazing customer care skills and a formidable technology IQ. Would you like to put both into play? Do you have the uncanny ability to cultivate relationships, solve challenges, and stand at the epicenter of every customer experience? If this is how you roll, read on.

Were Cox Automotive, part of the Cox family of businesses, and were looking for a Technical Client Services Representative to put all these talents on the table.

What Youll Do

As a Technical Client Services Rep, youll apply your tremendously helpful customer service skills over the phone. Of course, thats not all. Youll also:

- Solve routine customer questions relating to product usage, as well as technical support issues.


- Develop relationships with your customers and colleagues.


- Keep everyone up to date on open issues, identifying any concerns while collaborating to create best practices for your team.


- Own the customer experience. Think and act in ways that put our customers first and exceeds their expectations.


- Deliver amazing, always-on-time answers for our clients.


- Act as the single point of contact for issues, from identification through resolution as often as possible.


Whats In It For You?


Youre the kind of person who puts their heart and soul into their work every day. You leave it all on the field, and we want to be sure you feel appreciated for the MVP performance you deliver. Thats why were delivering the kind of benefits that make you feel amazing about what you do and the team you do it with.

- Lets start with the most important part: a competitive compensation package with all the perks youd expect, including a diversified 401(k) + generous company match, world-class healthcare package with plenty of options, adoption assistance, plus life and disability benefits. But were only getting started.


- Enjoy paid time off to volunteer, and many resources to help you live your best life, including childcare and elder care resources.


- Collaborate with smart, imaginative colleagues. Our inclusive, diverse environment allows you to be your authentic self, every day.


- Dive into ongoing learning, mentoring programs, and tuition reimbursement, designed to give you the opportunities to conquer new challenges and career potential.


- Leverage the latest leading-edge tech platforms. Youll have the teams and tools you need to do your job well without a lot of red tape.


- Explore boundless career opportunities across a high-performing enterprise spanning diverse international industries.

Who You Are


Youre the consummate communicator, able to keep everyone on the same page without losing your place in the book. The diplomat who reflexively resolves issues, closing the loop when necessary. The chess master who thinks 5-10 moves ahead to side-step issues altogether.

Youre a master at multitasking, and you totally understand the value of relationships. In fact, you cherish them - and you find connecting with colleagues, clients, and others to be refreshingly easy. You listen, you gain clarity, and you go to work with a solid solution in mind. The customer experience is first for you, and you dig deep to ensure its always outstanding.

As if those werent enough awesome attributes, you also check the boxes on these qualifications as well:

Compensation:

  • Hourly pay rate is $14.04 - 21.63/hour. The hourly rate may vary outside of the anticipated range based on factors such as the ultimate location of the position and the selected candidates experience.
  • Position is eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Qualifications:


Minimum:

Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.)

- High school diploma or GED required.

. 3 years of experience in related field

- Flexible to work any shift during business hours, Monday - Saturday (hours subject to change to meet business needs).

- Ability to follow up and follow through to ensure customer satisfaction.

- Ability to handle and respond to multiple open issues, work independently and multi-task.

- Knowledge of various computer applications including experience with business support applications such as MS Office (Word, Power Point, and Excel).

- Excellent oral and written communication skills.

- Experience working in a team environment and assisting others.

- Requires attention to detail and the ability to adapt to change.

- Ability to type 40+ WPM and conduct troubleshooting over the phone.

3,500 SIGN ON BONUS.

Preferred:

- Technical support experience: knowledge of computer hardware & software, and latest IT trends.


- Prior experience working in a call center

Join the Cox family of businesses and make your mark today!



Who We Are

About Cox Automotive

Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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Location Oakbrook Terrace, IL, 60181, United States
Categories Information Technology

Location Maptop

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Job Code 202105225

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