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Senior Project Manager, Technical - Cox Business

Cox Communications Inc | Atlanta GA 39901 USA | Part Time | Posted: 10/12/2021

Job Descriptiontop

Primary Location: 6205-B Peachtree Dunwoody Rd, Atlanta, GA, USA

Division: Cox Communications

Job Level: Manager/Senior Manager

Travel: Yes, 5 % of the Time

Schedule: Full-time

Shift: Day Job

Requisition Number: 216877

SUMMARY
Manages the development and implementation of projects/programs requiring technical experience &/or education to meet business process initiatives, process improvement, product launches, other strategies and objectives for Voice, Video, and Data network services. Analyzes existing project management methods to promote effective operations through standardization, improvement, simplification, discontinuance, or other methods. Conducts risk assessments, facilitates communication across operational groups, and ensures compliance with the defined process and/or implementation. At operational level, can conduct technical process analysis ensuring the proper management and implementation of changes to the production environment.

RESPONSIBILITIES

  • Develops detailed project schedules, project estimates, resource plans, and status reports; tracks key project milestones and adjusts project plans and/or resources to meet needs of customers
  • Initiates, plans, executes, and controls project efforts that utilize technological solutions for advanced voice, data, and video services.
  • Establishes and implements project management processes and methodologies to ensure projects are delivered on time, within budget, adhere to high-quality standards, and meet customer expectations
  • Develops and executes management plans for time, cost, scope, quality, communications, risk, human resources, procurement and integration
  • Translates customers requirements into project objectives and tasks
  • Reports on project progress throughout the project lifecycle
  • Identifies and gains allocation of project team resources; obtains business and information technology sponsor approvals; and coordinates the resources necessary to successfully complete the project
  • Communicates major milestones and identifies potential project risks; conducts regular status meetings to review project activities; manages prioritization procedures
  • Sets and manages internal expectations with project team members for deliverables and dependencies, managing and escalating issues and changes
  • Sets and manages external expectations with customers, managing and escalating issues and changes
  • Measures progress toward goals and revises project objectives; documents applying change control procedures;
  • Evaluates the impacts and risks of changes from multiple perspectives, assigns tasks that are necessary to reduce or eliminate those considerations, determines tentative implementation dates, and tracks results of the implementation;
  • Develops methods to measure customer satisfaction; obtains feedback at critical milestones and at project completion to ensure that project efforts meeting customer expectations for time, cost, and results
  • Anticipates and identifies tasks required to support change processing including performing change impact analysis, assigning tasks to project team members, verbally communicating complex issues, verifying that tasks are completed, and communicating implementation status
  • Understands multiple systems inter-operability and takes responsibility for changes to applications software and systems environments to ensure that changes to the environment have been properly analyzed and adequately coordinated and do not adversely impact the companys ability to meet published customer service level agreements;
  • Contributes to implementation success and technical system stability by using change methodologies that assure the reliability of business and operations information management systems;
  • Anticipates and identifies tasks required to support stable change processing including performing change impact analysis, assigning tasks to project team members, verbally communicating complex issues, verifying that tasks are completed, validating production readiness, and communicating implementation status;
  • Creates and applies project control techniques that reduce risk from changing technological infrastructure, hardware, automations, systems software, or applications systems
  • Manages the most complex, most strategic projects under minimal supervision
  • Reporting and communications typically occur with team, key stakeholders and senior management
  • Full accountability for planning of resources for tasks, allocation, estimation, scheduling and risk management
  • Actions at this level can cause or prevent delays, inefficiencies or unnecessary expense that measurably affect operational results of Cox Business or the efficiency and effectiveness of a team
  • Budget management typically includes costing, tracking of status and resolving cost issues

Qualifications:

Minimum

- Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S.-based job. (Reasonable accommodations for medical and religious objections will be considered.)

  • 5+ years of experience required in related field (Voice/Data Engineering, Voice/Data Project Management); 3+ years of experience required if candidate possesses a related advanced degree.
  • Requires strong knowledge of Microsoft Word, Excel, PowerPoint, Project, Access and related s
  • Excellent interpersonal, leadership, presentation, organizational and collaborative, skills to work effectively with teams throughout organization

Preferred

  • BS/BA in related discipline strongly desired (Engineering/IT).
  • Strong experience in voice telecommunications industry desired. SIP, IP Centrex, Primary Rate ISDN, Class 5 Switch translations
  • Data and SIP Engineering Certifications desired

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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Location Atlanta, GA, 39901, United States
Categories Project Management

Location Maptop

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Job Code 216877

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