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Vehicle Maintenance & Operations Coordinator

Cox Enterprises | Newport News VA 23631 USA | Part Time | Posted: 10/12/2021

Job Descriptiontop

Primary Location: 526 J Clye Morris Blvd, Newport News, VA, USA

Division: Cox Enterprises

Job Level: Individual Contributor

Travel: No

Schedule: Full-time

Shift: Day Job

Requisition Number: 216785

The Vehicle Maintenance & Operations Coordinator is an administrative and operational role that primarily focuses on coordinating fleet maintenance, vehicle assignments, documentation, scheduling, tracking, vehicle compliance, database accuracy, and cost controls. The Coordinator, providing exceptional customer service, works with team members, customers and outside vendors ensuring timelines are met, vehicles are compliant, and department KPIs are maintained.

Duties and responsibilities

  • Perform various clerical and administrative duties relating to the Fleet Management program fulfillment
  • Maintain vehicle files, records, billing files, invoice payments, outside vendor and service provider relationships
  • Maintain detailed accurate, up-to-date information for assigned vehicles via Fleet Management systems including assignments, service requests, registration data, repair, and service records in compliance of State, Federal, and other regulations
  • Analyze, manage, and report customer vehicle information/ shop throughput via daily report and query capabilities.
  • Work with customers, both internal and external, to resolve escalated service issues and support during catastrophic events
  • Work with manager to utilize team resources to ensure efficiency, quality work product, and effective customer service against key performance indicators
  • Work with Leader to achieve customers expectations of department deliverables through proactive communications, establish and maintain relationships with customers.
  • Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems.
  • May be required to provide detailed vehicle information to support utilization and reliability.
  • Utilize the fleet asset maintenance systems to monitor and track vehicle repairs.
  • Communicate and schedule repairs/enhancements with Fleet Services management and location Technicians.
  • Monitor vehicle through Fleet Services fulfillment process to ensure timeline commitment is met. Review completed work ensuring customer quality standards are achieved and/or exceeded. May follow up with customer to confirm completion and satisfaction.

Qualifications:

Minimum qualifications include:

  • High school diploma and 2 years clerical experience
  • Strong proficiency with computers, Microsoft Office programs, and internet-based applications
  • Self-motivated, able to manage expectations, prioritize work to meet deadlines, and work under pressure in a fast paced, high energy environment
  • Ability to perform data analysis and make recommendations on changes to policies, procedures, processes, or methods as needed
  • Ability to maintain accurate records, asset inventories and to create/analyze reports
  • Strong interpersonal skills and the ability to effectively communicate with peers, business partners, and leadership
  • Ability to interact with internal and external business partners supporting corporate policy, standards, processes, and procedures
  • Proficient in understanding, analysis, and management of vehicle information to provide recommendations
  • Works well in a team environment by supporting departmental initiatives and goals
  • Provide excellent customer service, organizational skills, and communication skills (written and verbal)
  • Ability to sit or stand for prolonged periods of time
  • Ability to perform repetitive data entry tasks, manual dexterity
  • Travel is isolated to nearby customer locations within assigned region
  • Must have a valid US state issued drivers license and the ability to travel within region
  • Occasional exposure to weather conditions, fumes, and noise

Preferred qualifications include:

  • Associates Degree or 5 years fleet experience preferred
  • Works well in a team environment by supporting departmental initiatives and goals
  • Knowledge of federal, local, and state laws within region to support compliance of all vehicle related records


Who We Are

About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Job Detailstop

Location Newport News, VA, 23631, United States
Categories Logistics/Transportation

Location Maptop

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Job Code 216785

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