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Logistics Concierge II

Manheim | Phoenix AZ 85099 USA | Part Time | Posted: 10/19/2021

Job Descriptiontop

Primary Location: 4615 E Elwood St. STE 300 & 400, Phoenix, AZ, USA

Division: Manheim

Job Level: Individual Contributor

Travel: No

Schedule: Full-time

Shift: Day Job

Requisition Number: 202103710

Job Scope:

As the Logistics Concierge II, you will serve as the client advocate and will be responsible for the client satisfaction based on call ownership and first time call resolution. You will manage a high volume of inbound calls using talking points and various resource to identify the clients need, clarify and communicate information, research issues, and provide effective resolution while keeping the client satisfaction at the core of every decision and behavior.

The position demands reliability, follow-through, problem-solving and troubleshooting skills, the ability type and talk at the same time, and exceptional organizational skills. The ideal candidate will be a highly self- motivated individual who can work well with little to no supervision and is a reliable, knowledgeable, resourceful, flexible, service-oriented professional.

Key Responsibilities:

  • Become proficient in all knowledge base requirements in order to resolve clients needs as efficiently as possible
  • Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation and relevant data
  • Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
  • Manage high volume of inbound calls in a timely and efficient manner
  • Identify client needs, research issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage clients by providing best-in-class service
  • Meet and/or exceed established inbound call quality guidelines and key performance criteria
  • Provide excellent client service and advocacy
  • Work across the organization as needed to resolve client requests
  • Assist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questions
  • Dispatch available vehicles across all regions on an inbound basis
  • Effectively communicate how to use any of our end-user facing tools
  • Perform other duties as deemed necessary by management

Skills:

  • Excellent oral and written communications skills, particularly in a phone, email or chat context
  • Attention to detail and follow-through
  • Demonstrated ability to adapt in a changing environment,
  • Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment
  • Demonstrated experience being a customer-focused, service-oriented professional

Qualifications:

  • Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.)
  • High School Diploma / GED Required
  • 3 years experience with customer service and/or contact center
  • 3 years automotive industry and/or logistics experience preferred
  • Working knowledge and proficiency with Microsoft Office products
  • Servant team member with ability to build strong trusted relationships

Work Environment:

  • Long periods of sitting or standing in an office environment

Who We Are

About Cox Automotive

Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Job Detailstop

Location Phoenix, AZ, 85099, United States
Categories Customer Support/Client Care

Location Maptop

Contact Informationtop

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Job Code 202103710

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