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Senior Analyst - Cox Business Fulfillment

Cox Communications Inc | West Warwick RI 02893 USA | Part Time | Posted: 10/19/2021

Job Descriptiontop

Primary Location: 6205-B Peachtree Dunwoody Rd, West Warwick, RI, US

Division: Cox Communications

Job Level: Individual Contributor

Travel: Yes, 5 % of the Time

Schedule: Full-time

Shift: Day Job

Requisition Number: 213928_80591259

Analysts are at the core of continued business process improvements. They like solving "Business Mysteries" and have the many tools at their disposal to do so. They ask the right questions of others, giving them the basic information for what systems and reports to examine. They create "the story" represented by data - told by their passion to convey information visually, in simple terms, for quick understanding of business challenge. They like to solution - providing business models supported by data facts for different business outcomes where leadership can weigh in on the multiple options.
If this sounds like the job that you wake up and enjoy every day - we would like to speak with you for a wonderful opportunity!
The Sr. Analyst for Cox Business consults with internal customers and external vendors to capture agreed-upon business objectives and processes. Performs research and fact-finding to determine business requirements and specifications for development of end-user programs, operational procedures and support and systems. Communicates these processes and their implications to technical and non-technical contributors to ensure that applications accurately meet business users goals. May produce online and hard copy documentation and training materials for software applications and develop and implement a documentation strategy leveraging new technologies to provide more targeted information more efficiently to users. May manage software applications training program for user personnel. At higher levels, directs IT research initiatives moving from the business concept stage through initiative direction, project definition, project execution, and project evaluation, up to and including operational support phase. Maintains, integrates, and communicates knowledge of industry directions and IT trends.

Conducts business requirements reviews and formulates logical statements of business requirements; may gather business requirements
Analyzes marketplace, industry, company, technology trends, best practices, vendor products, and services, etc.
Uses system process analysis tools and methods to analyze and document business processes and metrics and identify improvement opportunities to streamline and automate processes and functions; identifies/documents how applications/ systems interact to support business processes.
Produces reports, analyzes data and develops business cases.
Monitors data and system trends for inconsistencies and resolves as appropriate.
Develops selection evaluation criteria based on identified product requirements for tasks and processes and/or prepares specifications from which programs will be written.
Negotiates commitments by facilitating the communication between business unit(s) and IT from initial requirements to final implementation.
Develops functional designs; identifies risks and benefits of alternate designs; calculates costs/benefits of potential actions or solutions to establish their viability/ROI; assesses project impact of system changes on users and internal and external customers and stakeholders.
Participates in software testing and debugging plans to ensure functionality and quality; creates detailed test plans and scripts based on functional requirements and executes test scripts using testing tools.
Writes user documentation based on functional requirements.
Creates and delivers training and development programs to all levels of IT professionals and end-users; May also design training programs, classes, workshops, computer-based training, and on-line help; Delivers training to a variety of audiences which demonstrates an understanding and application of adult learning principles; Develops and administers tools to measure the results of efforts; documents the value of services provided.
At higher levels, leads others in functional design process, advises of tools to use in testing/training and new methodologies, and develops long-term strategy for functional design initiatives; develops strategic means to address common issues.
At higher levels, may provide functional guidance, advice, and/or training to less experienced business systems analysts. Researches, collects, and disseminates information on emerging technologies and key learning throughout CCI;
Evaluates the portfolio of projects within, and external to, the customer group to fully leverage data, systems, technology, and resources.
May determine the costs and benefits of strategic initiatives, using incumbent business, technology, and project life cycle experience.
Provides consultative guidance and implement organizational improvement programs.
Interacts with users and staff to evaluate possible implementation of new technology for the CCI enterprise;
Documents, maintains, and communicates a knowledge base in support of industry directions and key IT trends; Develops documentation standards and develops templates; provides guidance and support in the storage and retrieval of documents.
Establishes and maintains relationships with hardware, software vendors and systems integration firms for the purpose of influencing product development agendas and obtaining company advantage through access to emerging software and hardware.
At higher levels, provides functional guidance, advice, and/or training to less experienced IT research and development and technical writing professionals.
Partner with business units and Corporate to ensure current applications and reports support new system initiatives.
Responsible for changes, distribution, and communication of all system critical reporting.
Monitors and works incoming support requests including but not limited to application trouble tickets, reporting trouble tickets, new development requests, and report requests.



  • Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S.-based job. (Reasonable accommodations for medical and religious objections will be considered.)

- Generally 5-8 years of experience in related field. Certification is required in some areas OR MS/MA and generally 3-5 years of experience in related field.
- Demonstrated problem solving and analytical thinking skills.
- Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization

- BS/BA degree in related discipline strongly preferred
- Strong knowledge of MS Word, Excel, PowerPoint and Visio strongly preferred.
- Black Belt/ASQ certification preferred
- Strong collaboration skills, with a proven ability to work across functions and influence senior leaders Exhibits the ability to work independently and collaboratively in a team environment with a proven ability to build strong relationships
- Advanced Reporting including Tableau
- Use data models and visualization to bring analysis to life | Qualitative / Quantitative assessments
- Advanced Excel experience including business model generation - Conceptualizes, prepares and presents models, analyses and recommendations
- Charged with constantly maintaining resourcing / capacity data, while working to find systematic process improvements to enrich the data with the best information available. Requires working across multiple data sets, understanding data sources, assessing data limitations and opportunities, and summarizing (and then executing) on recommendations for continuous data cleanliness.
- Utilizes aforementioned data sets to conduct thorough analysis, seeking answers to questions posed and challenging oneself to identify opportunities for data analysis that would drive meaningful organizational impact
- Transforms the data into usable information and meaningful insights for organizational leaders and partners, while utilizing Power Apps or other visualization reporting tool

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Job Detailstop

Location West Warwick, RI, 02893, United States
Categories Information Technology

Location Maptop

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Job Code 213928_80591259

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