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Residential Broadband Technician

Cox Communications Inc | Omaha NE 68198 USA | Part Time | Posted: 09/21/2021

Job Descriptiontop

Primary Location: 3031 N 120th St, Omaha, NE, USA

Division: Cox Communications

Job Level: Individual Contributor

Travel: No

Schedule: Full-time

Shift: Day Job

Requisition Number: 202102937

Residential Broadband Technician

Having a career in cable television doesnt mean you have to audition for a reality show. In fact, working as a Residential Broadband Technician (or formerly known as Universal Home Technician) is a pretty sweet gig that doesnt even involve surviving on an island with strangers or being cutthroat in a kitchen. If Tech Installer or Maintenance Technician are skills in your wheelhouse, this might be a role in which you were meant to play!

This opportunity is with Cox Communications, part of the Cox family of businesses, and were all about connecting our customers to a world of possibilities. As part of a customer experience driven team, you will earn an hourly rate of $21.19.

What Youll Do

- Install, disconnect, and troubleshoot for Cox products, including high speed internet, telephony and automation services. Youll be working with things like alarms, low voltage electricity, and color-coded wires.

- Share our amazing products with our customers, how to use them, and what upgrades are available.

- Just to bring a little paperwork into your world, youll document the results of each of your visits, and guide customers through the legal linguistics of waivers, agreements, and release forms.

- Drive a company vehicle, which includes planning your daily route, ordering necessary equipment, and supplying, stocking and maintaining your vehicle (including but not limited to your favorite passenger seat snack).

- Take part in training sessions, so you can be up to speed on our latest products, services, and safety guidelines. And then apply that knowledge to your day-to-day work.

You want the best for your customers, and youll ensure the quality of services provided them meets established industry and company performance standards and is compliant with all applicable national, state and local laws and regulations.

Whats In It For You?

- The best in workspace tools and technology are a must for you to do your best work, so Cox makes sure you have a tool belt filled with the most innovative equipment and resources available.

- If youre looking for a truckload of benefits, weve got plenty to install, starting with great, highly competitive pay, generous incentives, and other compensation perks (401k + company match, comprehensive medical benefits, etc.). We also offer free Internet, and discounts on other Cox services valued at up to $300 per month. Well also connect you with tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more.

- Good work should be rewarded, and not just with a healthy paycheck. The Cox culture is one that values people more than technology, so its our goal to make sure you feel recognized for your contributions. Its also important to work alongside colleagues who "get you." At Cox, youll find a workplace where relationships are crafted with care and successes are celebrated with high fives. We strive to create an environment where you can do you, and everyone from leadership to new hires can support and feel supported.

- Growth is a good thing, and youll have opportunities to learn and train so you can sharpen your skills and explore opportunities across the Cox family of businesses that will continue to challenge and empower you. In the future, you may have the opportunity to cultivate customer relationships in other sectors where we operate like cleantech, health care and new forms of transportation mobility.

Who You Are

Youre also good with customers, creating a friendly rapport when providing service or troubleshooting issues for them. You know your way around basic PC/Windows software, and you have a driving and work history that youre proud of.

Qualifications:

Minimum

  • High school diploma or GED equivalent preferred; post-high school education a plus
  • Must be 18 years of age
  • Have a valid drivers license and a good driving record
  • 1 year experience in a comparable field (e.g., related hands-on trade role)

Preferred

  • 5+ years of experience specifically in-service installation and repair in multiple service provider and/or telecommunications environment.
  • Spanish proficiency desirable in some locations

Physical Requirements:

  • Ability to carry and use tools and equipment
  • Requisite ability required to drive motor vehicle
  • Adequate ability to distinguish different colors of wire
  • Ability to frequently bend, stoop, and crawl
  • The physical limitation of ladder and associated fall protection equipment provided is:
    • 1AA ladder - 375 pounds (inclusive of body weight, tools, equipment, PPE etc.) Tools and equipment weigh approximately 50 pounds
    • Fall Protection - 425 pounds for harness (inclusive of body weight, tools, equipment, PPE etc.) Tools and equipment weigh approximately 50 pounds
    • The physical limitations of applicable equipment (such as aerial lift/buck truck boom, ladder, fall protection harness) includes body weight capacities of approximately 300 pounds.

As part of the physical requirements of the essential functions of their job, the technicians will perform the following tasks:

  • Get in and out of a van to retrieve various items. Step heights are 19"
  • Lift 500 rolls of RG 11 Messenger Cable weighing 40 lbs. These rolls are lifted from a height of 12" and placed up to a height of 36".
  • Raise and lower a ladder roof rack requiring 40 pounds of force with hand heights at 55" - 60".
  • Compress fittings onto coaxial cables with a crimping tool requiring 19 pounds of force with one hand.
  • Ascend and descend a ladder while wearing a tool belt that weighs 10 lbs.
  • Lift and carry a 63 lb., 28 extension ladder
  • Lift 1000 rolls of Tri-Shield weighing 28 lbs. These rolls are lifted from a height of 12" and placed up to a height of 47".
  • Lift miscellaneous tools and products within the warehouse and van racks.
  • These items weigh up to 10 lbs. and are lifted from the floor and up to a height of 72".
  • Occasionally sits and climbs ladders/stairs; performs fine motor and pinching movements; pivots with feet, and bends, twists, and laterally flexes back; reaches at overhead, shoulder, knee, and floor levels; shoulder circumduction while driving (turning steering wheel); stoops, squats, crouches, kneels, crawls, and presses foot pedals; extends, flexes, rotates, and laterally flexes neck
  • Frequently stands and walks; pushes/pulls with arms and grasps with hands; reaches at waist

Environmental Requirements:

Factors affecting environmental conditions will vary depending on the assigned work area and task.

  • Ability to climb ladders and/or utility poles and work in in high places
  • Ability to work in small places (such as crawl spaces and attics)
  • Ability to tolerate typical residential and commercial controlled work environments as well as uncontrolled weather-related heat and cold for extended periods of time.
  • Ability to work outdoors and in extreme weather conditions and varying topographic, wet and dry locations.


Physical Job Requirements
- Ability to carry and use tools and equipment
- Requisite ability to drive motor vehicle
- Adequate ability to distinguish different colors of wire
- Ability to frequently bend, stoop and crawl
- Ability to lift and carry 28 ft 63# extension ladder
- Occasionally sit and climb ladders/stairs: performs fine motor and pinching movements& pivots with feet and bends, twists and laterally flexes back& reaches at overhead, shoulder, knee, and floor levels, stoops, squats, crouches, kneels and crawls and press foot pedals.
- Frequently stands and walks& pushes/pulls with arms and grasps with hands& reaches at waist
- Ability to climb ladders and/or utility poles and work in high places
- Ability to work in small spaces (such as crawl space and attics)
- Ability to tolerate typical residential and commercial controlled work environments as well as uncontrolled weather-related heat and cold for extended periods of time
- Ability to work outdoors and in extreme weather conditions and varying topographic, wet and dry locations

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Job Detailstop

Location Omaha, NE, 68198, United States
Categories Installation/Maintenance/Repair

Location Maptop

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Job Code 202102937

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