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Process Manager III, Engineering Enablement

Cox Communications Inc | Atlanta GA 39901 USA | Part Time | Posted: 06/08/2021

Job Descriptiontop

Primary Location: 6305 Peachtree Dunwoody Rd, Atlanta, GA, USA

Division: Cox Communications Inc

Job Level: Manager/Senior Manager

Travel: Yes, 5 % of the Time

Schedule: Full-time

Shift: Day Job

Requisition Number: 213237

Cox Communications is seeking a Senior Process Manager who is an authority in process management, process improvement, and process driven systems business requirements. You wil have an advanced understanding and is typically assigned to complex projects requiring independent decision-making. Ypu will lead and partner with cross-functional teams and stakeholders on ideas and solutions that impact operational results and provides mentorship and guidance to team members and associates. You may provide leadership with contractors or employees on a project or temporary basis.

You will provide continuous and visible leadership for medium size and scope current and future end-to-end (E2E) process improvement and quality-related initiatives; Accountable for and serves as an authority on various aspects of an initiative including: research, launch, customer experience design, financial and operating metrics, and process roadmaps; Recognized as subject matter expert (SME) on a spectrum of processes and quality improvement protocols; Leads small to medium cross-functional teams by example demonstrating passion and drive to satisfy customer needs and optimize customer experience through quality improvements to internal organization processes and technology.

You may support design iterations/testing, and hyper-care/adoption to a new operating platform which impacts operating processes, customer experience, and core systems and tools for the organization. Focuses on the human, organizational and value stream aspects of business processes and their transformation. Leads the current state and to-be design of the enterprises overall process structure, including creating a process hierarchy that streamlines processes and eliminates redundancy.

Primary Responsibilities and Essential Functions:

  • Lead/ Facilitate cross functional discussion within Engineering as well as with boundary partners
  • De-escalate issues, identify risk with program/ project, mitigate and place control
  • Lead End to End Engineering Capability Roadmap discussions within Engineering and boundary partners as needed
  • Lead the documentation of "As-Is" and "To-Be" processes and tools along with functional requirements
  • Ensure efficiency gains envisioned in the "to-be", become a reality, and the associated benefits are realized.
  • Plans, performs and implements process improvement and/or change management initiatives.
  • Develops policies, methods and procedures to supporting and lending to improvement of business processes and in support of change management.
  • Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Diagrams and evaluates existing processes.
  • Interact with customers and employees to understand the true needs and requirements for a future state - while challenging senior leadership / SMEs to "lean out" processes to reduce cost and streamline the customer journey
  • Collects and evaluates operational, service, and performance data from "best in class" companies to identify opportunities to enhance the overall program.
  • Build and manages detailed project plans to ensure the team meets key deadlines associated with the business integrators needs - a delay in the program will greatly impact the overall budget. Provide weekly communication of all milestones, accomplishments, and plan.
  • Drive implementation of desired "to-be" process including customer experience and the "new way of working" within the process (RACI, Workflow, etc...), policies (Payment schedule changes, customer contracts, etc..), and system (System currently under review)
  • Development of metrics to track process adoption and compliance by region/functional area.



  • 5 or more years of work experience
  • 2 to 4 years of process experience (i.e. utilizing a known Process Improvement Methodology)
  • Lean Six Sigma Green Belt Certification (acquired within agreed period)
  • Process mapping experience
  • Executive Presence with the ability to present to leaders of various levels across the organization
  • Demonstrated Fact Based Analytics Decision Making, Facilitation, Leadership, and Project Management experience


  • Black Belt Certification or PMP - depending on business need
  • BS/BA degree in related
  • Executive Presence with the ability to present to leaders of various levels across the organization
  • iGrafx/ Visio experience

Travel may be required on average from 10% to 15%, but could be as high as 75%, as business dictates, to and from Atlanta and all Cox locations for team collaboration meetings, meetings with Senior Leadership and/or training opportunities when Telepresence facilities are either not available or conducive to the work effort involved.

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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Location Atlanta, GA, 39901, United States
Categories Engineering

Location Maptop

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Job Code 213237

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