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Senior Solutions Engineer - RapidScale

Cox Communications Inc | Phoenix AZ 85099 USA | Part Time | Posted: 07/27/2021

Job Descriptiontop

Primary Location: 1550 W Deer Valley Rd, Phoenix, AZ, USA

Division: Cox Communications Inc

Job Level: Individual Contributor

Travel: Yes, 50 % of the Time

Schedule: Full-time

Shift: Day Job

Requisition Number: 212822

ABOUT US:
RapidScale is a cloud computing company based in Irvine, CA and were looking for an awesome Solutions Engineer to join our team! Were looking for high-energy people to join our SE team and learn the ropes to further your career. Get experience in a dynamic, fast-paced, and successful company and have fun while doing it!

JOB SUMMARY:
The Sr. Solutions Engineer is responsible for providing pre-sales support for complex managed services solutions in a cloud hosting environment. The Sr. SE must be a subject matter expert on all RapidScale solutions and continually work to improve themselves and our company. The Sr. SE position includes direct customer interaction on sales opportunities, validation of all quotes, production of supporting diagrams and written statements of work.

The Sr. SE will be a direct interface between the Sales, Product, Marketing, and Engineering teams and will maintain extensive and up-to-date knowledge of all existing and new product and services capabilities. The Sr. SE will also have the opportunity and responsibility for participating in ongoing enhancement of products and services.

The Sr. SE is expected to be a self-starter capable of making decisions and operating with a high level of autonomy to complete assigned tasks, while also being willing and able to collaborate as part of a larger team. Larger, more complex projects and sales opportunities may necessitate the participation of more than one SE and all team members are expected to be able to work in groups when leadership determines that it is appropriate. Internal projects will also require a high degree of teamwork.

The Sr. SE is also responsible for mentoring other SE team members, participating in productization efforts, building out proof of concepts for customers and prospects, and may be called upon to participate in or lead projects such as building demonstration labs and creating internal documentation.

DUTIES AND RESPONSIBILITIES:
- Develop and maintain internal and external relationships with clients, partners, vendors and colleagues. Communicate professionally and effectively at all levels.
- Architect solutions to customers and prospects technical and business challenges using the RapidScale product and service set.
- Taking a leading role in presentation of large, complex solutions and participate in customer negotiations with sales teams and partners.
- Provide metrics / detail on number / status of opportunities being supported.
- Ensure consistency of solutions, value proposition, and pre-sales support methodology.
- Assist sales team on technical and financial aspects of proposal writing and development.
- Ensure smooth transfer of solution design details and knowledge from Solutions Engineering team to Engineering teams and Project Management teams for all new service implementations.
- Ensure solutions comply with operational processes and policies related to solution design and implementation.
- Foster a customer service-oriented approach for all team members.
- Lead or participate in projects focused on overall team improvement.
- Up to 50% travel.

QUALIFICATIONS:
- 8+ years of progressive experience implementing information technology solutions (required)
- 3+ years of experience in pre-sales support (required)
- 2+ years of IT leadership experience is a major advantage
- Excellent communication skills, verbal and written; must communicate effectively in a professional manner
- Strong problem resolution and conflict management skills
- A working knowledge of Microsoft Windows operating systems
- Strong working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies
- Understanding of IP addressing and subnets, routing protocols, firewalls, and load balancing
- Strong understanding of security solutions (IPS/IDS, SIEM, Identity Management, etc.)
- Working knowledge of compliance frameworks (SOC, PCI, HIPAA, etc)
- Thorough understanding of virtualization technologies
- Familiarity with desktop virtualization, M365
- Strong interpersonal skills; must work effectively with associates; be a team player
- Demonstrated technical sales and leadership skills
- Superior multitasking, organization, and prioritization skills
- Strong MS Office and Visio Skills
- Must project a high degree of confidence and creativity
- Must display willingness to learn and self-motivate
- Demonstrate a positive, can-do attitude
- Demonstrate RapidScale and Cox values

INTER-RELATIONSHIPS:
Role requires the ability to work within a cooperative team environment as well as perform assignments autonomously. This position will require working with several departments and different personalities.
WORKING ENVIRONMENT:
Fast-paced, positive, high-energy environment. Can have high levels of stress due to deadlines and necessity of quick response times.
SECURITY AND COMPLIANCE REQUIREMENTS:
All positions at Rapidscale have role based levels of access to networks, systems, customer, and company information. Information Security is a top priority and access granted is limited to only necessary systems and information required to perform the expected job responsibilities. In this position, as an employee, you are required to protect and maintain the integrity of our company and customer information. These protections include information assets including customer and company information for any PHI, PII, billing, contact, and other related personal or proprietary information.
PHYSICAL REQUIREMENTS:
Employee may need to carry up to 20 pounds (i.e. carrying laptop and other equipment).
Employee may push/pull up to 25 pounds.
Employee may stand up to 4 hours.
Employee may walk up to 1.5 hours.
Employee may need to drive 2 hours.
Employee may perform repetitive bending up to 1 hour.
Employee may sit up to 8 hours.
Employee may spend up to 8 performing computer work/typing.
Employee may spend up to 8 hours on the telephone.


Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Job Detailstop

Location Phoenix, AZ, 85099, United States
Categories Sales/Retail/Business Development

Location Maptop

Contact Informationtop

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Job Code 212822

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