View Job

Senior Performance Manager

Cox Automotive | Minneapolis MN 55488 USA | Part Time | Posted: 06/16/2021

Job Descriptiontop

Primary Location: Minneapolis MN, Minneapolis, MN, USA

Division: Cox Automotive

Job Level: Individual Contributor

Travel: Yes, 75 % of the Time

Schedule: Full-time

Shift: Day Job

Requisition Number: 211264

Dealer.com, a Cox Automotive Brand, is currently hiring a Senior Performance Consultant with automotive and digital advertising experience to join our Subaru team. This role is remote, based out of the Minneapolis area, and travels up to 80%.

The Senior Performance Consultant is responsible for client performance and satisfaction by proactively interacting with dealership key decision makers inside a specific geographic territory to provide consultative strategic digital marketing recommendations and actionable insights that increase client product utilization and effectiveness across Dealer.com/Cox Automotive suite of digital marketing products and services. The Senior Performance Consultant will be responsible for managing accounts via webinar/phone and in-person visits to drive customer engagement.

What Youll Do:
Identification, Execution and Consultative Delivery of client Digital Marketing Strategies across a portfolio of accounts
Effectively manage performance and results of digital marketing channels for assigned accounts
Monitor and analyze account performance and trends to determine adjustments to dealer expectations, goals and objectives and provide consultative strategic digital marketing recommendations in order to achieve improved results.
Demonstrate "ownership" of account by responding to client requests and issues in a timely and urgent manner
Configure, troubleshoot and provide quick resolution to a variety of digital marketing (websites/advertising) needs
Utilize standardized methods provided to closely monitor system 'red flags and emergencies with clients and take immediate action
Work with 'at risk clients and determine action plan to turnaround and retain
Work with, contribute and manage the action(s) required to turnaround 'cancelled accounts
Engage and participate in the exchange of 'best practices across entire Performance Management team
To work with new PM team members as required in mentoring activities


Build and develop strong working relationships with Dealer clients and all contacts in the dealerships
Conduct in-person meetings or webinar/phone contacts each day to meet target engagement goals
Effectively manage time and activity to successfully engage with every client at least once each month either in person or over the phone.

Whats In It For You:

  • Position is eligible for incentive compensation to include monthly variable compensation.
  • Benefits of working at Cox include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
  • Youll work in a culture that truly values your role and you as a person. We get that recognition is important, and Cox works to uplift and celebrate those who help make us successful every day.
  • As part of the Cox team, youll be a part of building a better future. Our employees are a powerful force for good.

Qualifications:

Who You Are:

BS/BA
5 years of experience in retail automotive management
OR an equivalent combination of education and work experience.

Retail automotive preferably at the management level:
Successful account management experience in the auto, advertising, software/technology solution industries
Demonstrated knowledge of digital marketing strategy for websites and advertising (SEM, display, SEO, Google Ads, Bing, etc.)

Demonstrated understanding of dealership operations:
Demonstrated advanced written, verbal and phone communication and interpersonal skills
Proven experience and the demonstrated ability to effectively work with all levels within the dealership
Demonstrated advanced customer service skills and outstanding relationship management capabilities.

Demonstrated proficiency in using SalesForce
Demonstrated computer proficiency including MS Office - Word, Excel & PowerPoint
Demonstrated knowledge of HTML, CSS, broad website concepts, website analytics tools, and Google Analytics
Strong analytical skills and data-driven thinking.

Able to travel as necessary, anticipated 70 -80 % depending on market. Travel includes overnight stays in markets and travel to team meetings.

Come join the Cox family of businesses and make your mark today.


Who We Are

About Cox Automotive

Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Job Detailstop

Location Minneapolis, MN, 55488, United States
Categories Customer Support/Client Care

Location Maptop

Contact Informationtop

Contact Name -
How to apply Employer provided a link where your application will be accepted. Click on the link below and follow instructions.
Apply Click Here (apply to job)
Job Code 211264

Featured Employers all