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Production Support - Equities Linked Technology - Core Technology Infrastructure

Bank of America | Jersey City NJ 07399 USA | Full Time | Posted: 09/17/2021

Job Descriptiontop

Job Description:

The primary responsibility of this hands-on role is to provide level 2 and 3 support for the Equities Linked Technology Front Office and Equities Swap systems used by the front office Equities Client Solution and the Equities Swap businesses.

A successful candidate must be eager to learn and motivated to work in a fast pace, demanding environment and be able to proactively monitor and resolve incidents and implementing solutions. The candidate should be able to effectively triage trading floor incidents while providing precise communication back to a demanding client base. He / She should be actively driving process improvements and plant automation. This role will be actively liaising with business users and the development teams in order to resolve production issues in a timely manner and maintain application stability.

Key Responsibilities:

  • Troubleshoot application and systems problems.

  • Reduce Development escalation and ensure issues are resolved within the team.

  • Proactively monitor and manage the production environment.

  • Act as the point of escalation for the business and manage end-user client relationship.

  • Automate and build adhoc scripts as needed to address critical business needs.

  • Responsible for incident management and conducting proper problem follow-up.

  • Maintaining a knowledge base of known defects and issues, process, techniques etc.

  • Performing production software releases and post release testing after application upgrades and/or releases.

  • Participate in disaster recovery planning and testing.

  • Support users on complex technical issues, problems related to supported app, networks, servers and workstations.

  • Respond to requests and inquiries from users within the pre-determined timeframe of our service level agreement.

  • Identify solutions to work around open issues / problems that are under investigation or pending resolution.

  • Work directly with client technology staff, and end users for any support related issue.

  • Document, and track, case histories, issues, and actionable steps taken.

  • Perform company software research, testing, and recommendations.

  • Improve documentation of support policies and procedures.

  • Understanding, in depth, the business processes supported by the system.

  • Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached.

  • To ensure that applications and related services are documented and kept current.

  • Reviewing and ensuring complete and appropriate handover of documentation prior to operational acceptance of new or changed applications.

Required SKills:

  • Strong knowledge and support experience of Derivatives Business and Risk Systems

  • Experience writing Perl or UNIX (Solaris and Linux) shells scripts

  • Experience with Oracle, MS SQL, Sybase

  • Strong knowledge and support experience of Order Management Systems is a must

  • Strong knowledge of UNIX/LINUX and Windows server and desktops

  • Strong analytical and troubleshooting skills

  • Strong verbal and written communications skills

  • Self-motivated with a positive attitude

Desired Skills:

  • Working knowledge of FIX Protocol.

  • Experience with RV, MQ messaging, Windows Clustering and Autosys

  • Experience with ITRS Geneos, Splunk

Core Technology Infrastructure Organization:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully

  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.

  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.

  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.

  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of a technical environment which meets current and anticipated business requirements and objectives. Participates with Technology management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal management for the resolution of unresolved problems, complaints and complex service requests. Provides the client areas with technology products and service alternatives that improve the support delivery process. employees in this job code do not manage people. This job code is only to be used for Employees supporting Global Markets.

Job Band:



1st shift (United States of America)

Hours Per Week:


Weekly Schedule:

Referral Bonus Amount:


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Location Jersey City, NJ, 07399, United States
Categories Information Technology

Location Maptop

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Job Code 21027070

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