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Process Engineer Manager 3 - SEO GBPM Office

Wells Fargo | Denver CO 80299 USA | Full Time | Posted: 11/12/2019

Job Descriptiontop

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. We value and promote diversity and inclusion in all aspects of business and at all levels. Success comes from inviting and incorporating diverse perspectives.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

We believe that Process Excellence is made up of elements of leadership, teamwork, methods, and practices.  We believe it is foundational to the repeatability of any operation, service, function or capability we utilize in the bank.  Our goal is to we embed Business Process Management (BPM) as a discipline to achieve Process Excellence into our business culture, to transform how we work and to positively impact quality, cost, risk and productivity.  Ultimately, we want to create an environment that maximizes the talent of our team members and our knowledge of BPM so that we can deliver world class solutions and services to our customers.

Strategic Execution and Operations (SEO) focuses on achieving operational excellence across our businesses to enable the Company to execute more effectively against our regulatory priorities and further drive our transformation.

The SEO Office’s mission is to create a one Wells Fargo consistent, coordinated, and efficient operational excellence mindset through:

  • Ensuring that our business design and practices achieve our risk management goals and satisfy our regulatory priorities
  • Addressing regulatory criticism and clear strategic regulatory priorities
  • Aligning business strategies and execution
  • Driving greater consistency of process, practices and execution
  • Identifying opportunities for organization changes that reduce complexity and achieve the benefits of streamlined efficiencies
  • Establishing monitoring and accountability metrics to drive and maintain execution performance

 The successful candidate will be responsible for: 

  • Organize, lead, facilitate, and drive a team of process engineers, support consultants, to drive the BPM discipline across SEO; initial focus will be heavily on process definition.
  • Lead, facilitate, and drive business process engineering for major SEO level initiatives including: current state business assessment, detailed analysis, design, implementation and control of new or improved processes
  • Apply process improvement, reengineering methodologies, and best practice principles to design and implement process modernization and to build out new target operating models to include: management systems and tools, procedures, work instructions and job aids, and training materials
  • Establish alignment with the BPM COE to ensure a common approach, methodology and operationalization of people, process, and tools across business processes with SEO
  • Maintain and sustain the SEO operating practices and protocols to ensure successful engagement, prioritization and sequencing of engineering accountabilities across the team and with line of business partners
  • Drive awareness and acceptance of SEO BPM process capabilities across SEO to ensure lines of business and support partners leverage core capabilities to identify and capture opportunity benefits (quality, cost, risk, productivity) of program deployment
  • Lead the oversight and governance of the SEO BPM operating model to facilitate efficient and effective decision making around line of business intake requests and to ensure appropriate resource allocations in alignment with improvement opportunity requirements
  • Develop and deploy appropriate and effective measurement approaches and tools to ensure an effective level of performance transparency and traceability around initiative benefit (quality, cost, risk, productivity) and to enable the justification of the ongoing operation of the SEO BPM team
  • Collaborate with other SEO BPM leaders to set strategy and operationalize into tactical execution to ensure activities align to desired outcomes
  • Apply comprehensive knowledge of engineering tools and methods to mentor junior team members and line of business matrixed team members on process improvement

As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

Required Qualifications

  • 15+ years of experience in one or a combination of the following: process engineering, military (supply chain, analytics and/or engineering); or LEAN/Six Sigma Black belt and 12+ years of experience in one or a combination of the following: process engineering, military (supply chain, analytics or engineering)

Desired Qualifications

  • BS/BA degree or higher in a quantitative field such as mathematics, statistics, actuarial science, engineering, or physics
  • Knowledge and understanding of Business Process Management Notation (BPMN) software such as iGrafx
  • Knowledge and understanding of Statistical Analysis software such as Minitab
  • Facilitation skills such as Helix
  • Change Management skills such as Prosci/ADKAR
  • Knowledge and understanding of Rapid Process Automation software such as Blue Prism
  • Six Sigma Black Belt certification
  • Knowledge and understanding of analytical methods used in: statistics or predictive modeling methods (regression modeling, clustering, pattern recognition, graphics)
  • Knowledge and understanding of APQC s Process Classification Framework (PCF)
  • Project management experience
  • Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
  • Relational database experience
  • Ability to manage complex projects in a large enterprise environment
  • Strong collaboration and partnering skills
  • Highly refined and professional verbal and written communications
  • Strong analytical skills with high attention to detail and accuracy
  • Advanced facilitation skills
  • Facilitation skills, including ability to facilitate decision-making and broker agreements amongst diverse, differing, and/or conflicting perspectives/priorities
  • Financial services industry experience
  • Ability to take on a high level of responsibility, initiative, and accountability
  • Virtual leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment
  • Technical and business architecture experience
  • Ability to gather business requirements and create technical solutions
  • Ability to manage initiatives involving process improvements
  • 2+ years of experience in an advanced automation environment such as Robotic Process Automation (RPA), Robotic Desktop Automation (RDA) or Artificial Intelligence (AI)
  • 5+ years of JIRA experience
  • Knowledge and understanding of Agile

Job Expectations

  • WF Enterprise Process Engineering Advanced learning level or LEAN/Six Sigma Black belt must be documented as completed within 1 year of job start date
  • Ability to travel up to 25% of the time

Salary Information

To be determined

Street Address

GA-Atlanta: 3579 Atlanta Ave - Atlanta, GA
NC-Charlotte: 301 S Tryon St - Charlotte, NC
TX-DAL-Downtown Dallas: 1445 Ross Ave - Dallas, TX
CO-Denver: 1700 Lincoln St - Denver, CO
IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA
MN-Minneapolis: 2701 Wells Fargo Way - Minneapolis, MN
AZ-PHX-Central Phoenix: 100 W Washington St - Phoenix, AZ
OR-Portland: 350 Sw Jefferson - Portland, OR
NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC
UT-Salt Lake City: 299 S Main St - Salt Lake City, UT
TX-San Antonio: 4101 Wiseman Blvd - San Antonio, TX
MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO
NC-Charlotte: 301 S College St - Charlotte, NC
NC-Charlotte: 11625 N Community House Road - Charlotte, NC
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
IA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IA
AZ-Chandler: 2700 S Price Rd - Chandler, AZ


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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Location Denver, CO, 80299, United States
Categories Information Technology

Location Maptop

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Job Code 5519056-1

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