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Apps Systems Engineer 5

Wells Fargo | Greenwood Village CO 80155 USA | Full Time | Posted: 11/12/2019

Job Descriptiontop

Job Description

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo’s more than 70 million global customers.

This position will serve as an Application System Engineer 5 within the Collaboration Group, part of Enterprise Contact Center Technology and will work with vendors and line of business groups to implement chat/messaging solutions.

As an Apps System Engineer within this team the following job functions will be performed:
- Represent Collaboration Team in major project planning efforts to evaluate line of business current state and desired future capabilities, identify gaps or issues, recommend opportunity areas, determine potential timing and sequencing of improvement initiatives and support business case development to define the costs and benefits of proposed solutions
- Document end-to-end interaction flow analysis to ensure traceability of impacts to chat / messaging platform including synchronous / asynchronous chat, co-browse, video chat and other collaboration offerings
- Investigate products, implementation, network and infrastructure integration issues
- Responsible for HTML, Java Script, and XML programming
- Serve as a resource for agile projects
- Participate in production support and production issue escalation calls as needed
- Support team through On-Call Tier 3 support rotations

Required Qualifications

  • 7+ years of application development and implementation experience
  • 5+ years of SDLC (System Development Life Cycle) experience
  • 3+ years of chat/messaging communication experience
  • 1+ year of experience integrating mobile applications with web properties
  • 3+ years of experience working with HTML (HypeText Markup Language)
  • 3+ years of experience working with XML (Extensible Markup Language)
  • 3+ years of experience working with Java Script

Desired Qualifications

  • Good verbal, written, and interpersonal communication skills
  • 3+ years of application production support experience
  • Experience operating effectively in a geographically dispersed organization
  • Strong analytical skills and ability to solve complex technical problems
  • Agile experience

Other Desired Qualifications
  • Experience with collaboration applications such as eGain, LivePerson, Salesforce.
  • Nuance Digital Engagement Platform experience.

Job Expectations

  • Flexibility to work in a 24/7 environment, including weekends and holidays
  • Ability to work additional hours as needed
  • Ability to travel up to 10% of the time

Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

CA-SF-Financial District: Min: $108,400 Mid: $154,800
CA-San Leandro: Min: $108,400 Mid: $154,800
NC-Charlotte: Min: $90,300 Mid: $129,000
CO-Greenwood Village: Min: $90,300 Mid: $129,000

Street Address

CA-SF-Financial District: 333 Market St - San Francisco, CA
CA-San Leandro: 794 Davis St - San Leandro, CA
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
CO-Greenwood Village: 5700 Dtc Pkwy - Greenwood Village, CO


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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Location Greenwood Village, CO, 80155, United States
Categories Information Technology

Location Maptop

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Job Code 5511104-1

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