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Consumer Auto Originations and Commercial Business Control Leader

Wells Fargo | Irving TX 75063 USA | Full Time | Posted: 10/15/2019

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Job Description

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,600 locations, more than 13,000 ATMs, the internet ( and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 263,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations.

Wells Fargo Consumer Banking

Consumer Banking is an industry leader in supporting homeowners and consumers in addition to operating one of the most extensive banking franchises in the country.  We serve customers through approximately 6,000 branches and 13,000 ATMs in 39 states and the District of Columbia.  We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams.  We’ve built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.

The Role

The Consumer Auto Originations and Commercial Business Control Leader is the responsible risk management leader for the Consumer Originations and Commercial business within Auto.  The Control Leader is a member of the senior leadership team for these functions and is accountable for the supervision and management of all front line risk activities across all risk types except for credit risk.  The Control Leader is accountable to the Auto Control Executive for ensuring the businesses consistently implement the front line risk programs which include consistent implementation of regulatory and corporate risk programs.  The Control Leader proactively provides aggregated views of risk across the business and counsels business leadership on risks, issues, remediation, and regulatory interactions.  This leader also must foster a collaborative environment that ensures timely communication and strong cooperation between the front line organization and independent risk management under Corporate Risk.

Specific responsibilities include:

  • Identify, assess and mitigate risks across all risk types except credit risk, in coordination with the supported Consumer Auto Originations and Commercial Auto businesses and assurance activities consistent with the risk management framework and policies established by Independent Risk Management (IRM).
  • Design, implement, operate and monitor front line controls across consumer originations and commercial business processes, consistent with policies established by IRM. 
  • Develop and implement mitigation strategies to address known gaps and deficiencies in an effective and timely manner. 
  • Ensure LOBs planned activities are consistent with the Enterprise Risk frameworks, policies, and programs and risk appetite framework; and to ensure they are well-calibrated and integrated within the line of business. 
  • Ensure business is appropriately staffed with capacity and skills to properly manage the risk.
  • Escalate concerns and issues to Senior Leadership, Independent Risk Management, Management Committees and the Board as appropriate.  
  • Manage relationships and foster a team orientation with business leaders, independent risk management, legal, audit and multiple regulators. 
  • Build a high performing risk management and controls organization and ensure proper staffing and expertise exists at the line of business level and build capabilities, processes and teams that meet heightened risk management expectations. 

The successful candidate will work closely with other leaders across Auto, Auto Control, and the company in the development and execution of company risk management strategies.  Accordingly, critical success factors will include the ability to develop partnerships with many business and functional areas, provide insight into the economic climate and related market developments and identify trends which may present opportunities or reflect gaps in the Company’s risk management execution/direction. 

The Candidate

Leadership, integrity, and credibility will be determining factors in selection.  Successful candidates will be articulate and possess a demonstrated leadership capability; they will be impressive in their inter-personal effectiveness and with regard to their accomplishments.  It requires a leader with strong relationship management, influencing, vision and execution skills.  A key differentiator will be the ability to understand and operate successfully in a complex, heavily matrixed corporate environment. The role requires a sense of urgency, passion for results, and personal accountability for achievement.

Required Qualifications

  • 10+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 10+ years of IT systems security, business process management or financial services industry experience, of which 6+ years must include direct experience in compliance, operational risk management, or a combination of both
  • 7+ years of management experience

Desired Qualifications

  • Ability to articulate complex concepts in a clear manner
  • Advanced Microsoft Office skills
  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical skills with high attention to detail and accuracy

Other Desired Qualifications
  • Meaningful knowledge across enterprise risk management framework, including: risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance.
  • Understanding of best-practice risk management techniques across financial services industry, preferably auto industry.
  • Knowledge of relevant financial regulations and understanding of how they are implemented, managed and enforced.
  • Deep technical understanding of Auto business operations, processes, products, and customer interactions and where they manifest risk.
  • Strong interpersonal, influencing, and communications skills with an ability to interact effectively with stakeholders and regulators, to include virtual, matrixed leadership experience and the ability to effectively manage and build relationships within the business.
  • Proven leadership and project management skills to drive alignment across stakeholder groups to develop and deliver repeatable end to end risk management solutions and controls aligned with business/customer processes.
  • Deep understanding of risk framework, corporate/business policies, and programs to translate into plans for the business, function and/or risk type.
  • Demonstrated leadership ability that embodies the Wells Fargo Vision and Values and leadership competencies.
  • Ethical integrity and demonstrated ability to assess and determine when to raise concerns and escalate.
  • Proven ability to build and lead high performing control risk management teams in a matrixed environment, ensure proper staffing and expertise exists and can coach and enable others in risk management and risk ownership.
  • Strong analytical ability used to identify risks and confidently raise issues, escalate early and engage in constructive credible challenge and will do so independently when necessary.
  • Proven ability to proactively manage and resolve conflict and effectively defend decisions with objective rationale.

Location: Minneapolis, MN; Phoenix, AZ; Irving, TX; Raleigh, NC; and other Wells Fargo locations will be considered

Job Expectations

  • This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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Location Irving, TX, 75063, United States
Categories Quality Assurance/Safety

Location Maptop

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Job Code 5514690-1

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