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Employee Relations Manager - Conduct Management Enterprise Investigations Team

Wells Fargo | Irving TX 75063 USA | Full Time | Posted: 10/15/2019

Job Descriptiontop

Job Description

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Corporate Risk helps all Wells Fargo businesses identify and manage risk. The team focuses on several key risk types, including conduct, credit, financial crimes, information security, interest rate, liquidity, market, model, operational, regulatory compliance, reputation, strategic, and technology risk. The group provides leadership, enhances communications, assists with problem identification and solutions, and shares best practices. In addition, the group provides an enterprise-wide view of risk, assists management and our Board of Directors in identifying and monitoring risks that may affect multiple lines of business, and takes appropriate action when business activities exceed the risk tolerance of the company.

These Employee Relations Manager roles are responsible for managing the allegation investigatory and fact finding process for team members across the enterprise. The position will have responsibility for determining if cases are allegations requiring further fact finding and if not, ensure a thorough review of the team member’s concern is complete for appropriate resolution.  These roles will be responsible for ensuring Employee Relations Consultants are provided adequate training and support to facilitate the allegation investigatory and fact finding process. The positions may provide support for escalated issues by engaging with business leaders to resolve concerns. The positions will report into an Employee Relations Sr. Manager on the Conduct Management Enterprise Investigations Team.

Key Responsibilities Include:

  • Manages and may resolve escalated ER cases as well as cases originating through the Ethics Line.
  • Evaluates strategies and supports enhancements of the Conduct Management Enterprise Investigations Model through effective consultation, use of data and trends, and interpretation of metrics to support business decisions, internal leadership training, and talent assessment.
  • Independently and effectively influences and negotiates with senior partners and stakeholders as required.
  • Provides direct leadership, coaching, and development to geographically dispersed ER Consultants with enterprise responsibility for handling allegation cases with a focus on risk management and the Wells Fargo Vision, Values and Guidelines.
  • Performs quality review of consultation, case documentation and adherence to established practices; provides feedback and suggests process changes as appropriate.
  • Develops and implements processes which balance adherence to audit, regulatory and leadership requirements with concern for team member experience and overall efficiency.
  • Manages relationships with broader Conduct Management and HR/ER community.  Independently and effectively influences and negotiates with senior partners and stakeholders across Lines of Business to resolve conflict.
  • Responsible for risk mitigation, employment-law compliance and achievement of organizational effectiveness through an alignment of Wells Fargo’s Conduct Management Enterprise Investigations model and business objectives.

**Note:  Multiple Hiring Managers.  Position will report to any one of the ER Sr. Managers across the Conduct Management Enterprise Investigations Team(s) that have an open position(s).

Conduct Management is a centralized team within Corporate Risk.  Conduct Management has enterprise-wide responsibilities that include case intake (including EthicsLine), triage, research, and investigations related to potential team member misconduct.  These functions are supported by reporting and analytics capability, training, ethics and ethics advisory, and relationship management support for the front line.

Important Reminders When Applying:

  • Based on the volume of applications received, this job posting may be removed prior to the indicated close date.   If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.
  • Initial contact with you will be made via e-mail. Please check your e-mail regularly for updates.
  • During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. If you are a Wells Fargo Team Member, in your Jobs Profile ensure that your email address is valid and updated to an address that can receive external emails outside of the banking network and is a different email address than the one you originally used when you joined Wells Fargo.

As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

Required Qualifications

  • 6+ years of employee relations consulting experience or human resources consulting experience; or 4+ years of leadership experience that includes coaching on employee relations issues of various scope and complexity
  • 2+ years of employee relations experience

Desired Qualifications

  • 2+ years of management experience
  • Extensive knowledge and understanding of human resources practices and policies
  • Leadership experience with ability to effectively manage and engage teams
  • Highly refined and professional verbal and written communications
  • Ability to identify and evaluate trends, isolate root cause, and provide swift/thorough resolution
  • Ability to interact with integrity and a high level of professionalism with all levels of team members and management
  • Strong conflict resolution skills

Other Desired Qualifications
  • Employee relations investigating and fact finding experience
  • Experience with risk mitigation, employment-law compliance and achievement of organizational effectiveness

Street Address

TX-San Antonio: 4101 Wiseman Blvd - San Antonio, TX
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
NC-Charlotte: 11625 N Community House Road - Charlotte, NC
GA-Atlanta: 171 17th St Nw - Atlanta, GA
MN-Minneapolis: 550 South 4th St - Minneapolis, MN
IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA
TX-Irving: 2975 Regent Blvd - Irving, TX
AZ-PHX-Central Phoenix: 100 W Washington St - Phoenix, AZ
CO-Denver: 1700 Lincoln St - Denver, CO
OR-Portland: 1300 Sw 5th Ave - Portland, OR


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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Location Irving, TX, 75063, United States
Categories Human Resources

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Job Code 5512481-4

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