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Credit Portfolio Consultant 3 (Audit/Exam, Issue Management)

Wells Fargo | Concord CA 94529 USA | Full Time | Posted: 07/16/2019

Job Descriptiontop

Job Description

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Corporate Risk helps all Wells Fargo businesses identify and manage risk. We focus on three key risk areas: credit risk, operational risk and market risk. We help our management and Board of Directors identify and monitor risks that may affect multiple lines of business, and take appropriate action when business activities exceed the risk tolerance of the company.

The Cards, Retail Services and Personal Lending Group Credit Risk Management (CRS PLG CRM) team is seeking a talented individual with strong communication, critical thinking, and project management skills to join our team. This role serves as project leader who pro-activelyy seeks to help solve for corrective actions and customer remediations related to SHRP Issues for the CRS and PLG CRM teams.  This role may also conduct research for Customer Escalations and other single accounts to assist audit/review responses as well as leading responses to internal and external audits, exams and reviews.  

Responsibilities include, but are not limited to the following:

  • Provide project support and help business leaders drive solutions for credit risk issues compliance and operational issues
  •  Facilitate meetings with key decision makers to build consensus and construct solutions
  • Document and obtain official approval from business leaders
  • Interpret quantitative and qualitative reporting from subject matter experts
  • Investigate customer escalations partnering with Executive Office for resolution
  • Manage audits and examinations for Cards, Retail Services and PLG  Consumer Credit Risk Management -- examples are Wells Fargo Audit Services, Wells Fargo Risk Asset Review, OCC and CFPB

This is a vital and dynamic role to the team, with exposure to all Credit Risk Management lifecycle stages and their supporting activities, as well as different levels of the organization’s leadership.  Candidates should be curious and willing to ask questions that help create strong solutions.

This role may also lead Credit Risk efforts to change customer letters as part of a cross-functional team.  This role may also assist the Business Continuity Planning (BCP) processes and audit/review responses as well as leading responses to internal and external audits, exams and reviews.  


**Other locations may be considered for the right candidate

Required Qualifications

  • 6+ years of risk experience

Desired Qualifications

  • A BS/BA degree or higher
  • Excellent verbal, written, and interpersonal communication skills

Other Desired Qualifications
  • Strong business sense with knowledge of consumer credit products
  • Self-starter with tenacious follow-up skills
  • Demonstrated organizational skills and extremely detail-oriented
  • Proven relationship-builder with ability to collaborate inside and outside the organization
  • Proficient in Microsoft PowerPoint, and Word
  • Experience in project management
  • Knowledge of SHRP Issue Management
  • Experience in preparation and presentation of executive-level presentations


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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Location Concord, CA, 94529, United States
Categories Quality Assurance/Safety

Location Maptop

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Job Code 5489457-3

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