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Operational Risk Manager 3 - Self-Assurance Activities

Wells Fargo | Portland OR 97299 USA | Full Time | Posted: 07/16/2019

Job Descriptiontop

Job Description

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Corporate Risk helps all Wells Fargo businesses identify and manage risk. The team focuses on several key risk types, including conduct, credit, financial crimes, information security, interest rate, liquidity, market, model, operational, regulatory compliance, reputation, strategic, and technology risk.

The group provides leadership, enhances communications, assists with problem identification and solutions, and shares best practices. In addition, the group provides an enterprise-wide view of risk, assists management and our Board of Directors in identifying and monitoring risks that may affect multiple lines of business, and takes appropriate action when business activities exceed the risk tolerance of the company.

Resiliency Solutions (RS) has an opportunity for an Operational Risk Manager to lead a team of Self-Assurance Activities team members within the RS Governance Group.  This manager will be responsible for managing and supporting self-assurance activities across the various RS programs. Specifically, working with complex business areas such as Currency Transaction Reporting, Customer Identification Program, Customer Data Management, Reg O, Secure and Fair Enforcement for Mortgage Licensing ACT (SAFE), Enterprise Compromised Data, and other various groups.  

Key job responsibilities include, but are not limited to:

  • Managing team of Operational Risk Consultants who execute self-assurance activities.
  • Supplementing existing practices through the execution of business monitoring, surveillance, and/or Quality Assurance/Quality Control activities.
  • Critically assess control design and ensure controls are working effectively in order to promote and enable proactive identification, root cause analysis, reporting, escalation, and corrective action of process and control deficiencies and adverse customer impacts.
  • Lead implementation of the RS Self-Assurance Activities methodology such as through the following requirements: 1) maintain procedures; 2) coordinate with business process maps in accordance with Business Process Risk Management Policy; 3) record and maintain a centralized inventory; 4) execute reporting, escalation, root cause analysis, and resolution of issues 5) inform risk measures, where appropriate; 6) inform the business’ self-assessment of related risks and controls per the Risk and Control Self-Assessment Policy.
  • Engage with senior management across RS’ functions to ensure risks are identified, managed, and remediated in accordance with the enterprise policy requirements including the Self-Assurance Policy.
  • Balance risk mitigation and operational efficiency.
  • Providing oversight to team members and RS functional areas regarding Self-Assurance Activities.
  • Managing any potential issues in the SHRP Issue Management tool and consulting with team members in the development of corrective action plans to effectively manage change.
  • Influencing management to identify, formulate, and implement policies, procedures, and controls for the respective RS functional areas to mitigate risk.
  • Drive operational excellence and change, as necessary.
  • Review and analyze monthly reporting to understand and address material deficiencies and weaknesses; inform RS management of issues through information sharing, reporting, and escalation.
  • Serving as subject matter expert in RS’ processes and Self-Assurance Activities.

As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

*****Preferred locations include Portland, OR; Charlotte, NC; Raleigh, NC; Minneapolis, MN; Phoenix, AZ but other Wells Fargo footprints will also be considered.*****

Required Qualifications

  • 8+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 8+ years of IT systems security, business process management or financial services industry experience, of which 4+ years must include direct experience in compliance, operational risk management, or a combination of both
  • 3+ years of management experience

Desired Qualifications

  • Advanced Microsoft Office skills
  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical skills with high attention to detail and accuracy
  • Ability to articulate complex concepts in a clear manner
  • A BS/BA degree or higher
  • Ability to interact with all levels of an organization
  • Ability to meet stringent deadlines
  • Outstanding problem solving skills
  • Process efficiency experience, including process assessment and recommendations for improvement
  • Experience determining the root cause of identified issues
  • Experience with Wells Fargo risk systems such as Shared Risk Platform (SHRP), Risk and Control Self-Assessment (RCSA), or Control Risk Analysis System (CRAS+)

Other Desired Qualifications
  • Ability to articulate complex concepts in a clear manner
  • Ability to recruit, retain, and grow high potential talent/teams
  • Virtual leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment
  • Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals
  • Experience leading Self-Assurance Activities and supplementing existing practices through the execution of business monitoring, surveillance, and/or Quality Assurance/Quality Control activities.
  • Experience evaluating the adequacy and effectiveness of policies, procedures, processes, systems and internal controls; analyzing business and/or system changes to determine impact, identify and assess operational risk issues.
  • Experience developing senior-level reports such as risk metrics, statistics, and trending data;
  • Experience documenting policy-related processes and procedures.
  • Experience managing issues in the SHRP Issue Management tool and/or consulting with team members in the development of corrective action plans to effectively manage change.
  • Ability to engage, consult, and influence senior management and leadership across multiple functions.
  • Critical thinker, self-directed with ability to influence change.
  • Ability to positively motivate and direct team members and the business, emphasizing individual and group strengths.
  • Strong thought leadership skills and experience managing a team.

Job Expectations

  • Ability to travel up to 25% of the time


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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Location Portland, OR, 97299, United States
Categories Quality Assurance/Safety

Location Maptop

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Job Code 5496439

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