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Operational Risk Manager 4 - Wholesale Control-Regulatory Change Management

Wells Fargo | Portland OR 97299 USA | Full Time | Posted: 07/16/2019

Job Descriptiontop

Job Description

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wholesale Banking provides financial solutions to businesses across the United States and globally.  Our four major business lines include Corporate & Investment Banking, Commercial Banking, Commercial Real Estate, and Wells Fargo Commercial Capital.  We also have groups in credit risk, group risk, finance, marketing, human relations, and the Wholesale Chief Operating Office that support our businesses.

The Wholesale Control (WC) organization serves as the front line risk management organization within the Wholesale Banking group of Wells Fargo supporting the Wholesale businesses with risk strategy, implementation, and execution. The Wholesale Control team is accountable to assess and effectively manage risks across all risk types and Wholesale businesses delivering an integrated view of risks, producing a sustainable control environment, and instilling a culture of strong risk management. The team is responsible to identify and assess risks, design and implement controls, and execute and monitor the controls to ensure they are working effectively to manage risk across Wholesale. Wholesale Control interfaces with Independent Risk Management and Audit to drive comprehensive and consistent implementation of regulatory and corporate risk policies and programs across Wholesale.

Wholesale Regulatory Control is seeking a dynamic leader who has the proven capability to help assemble and help manage a scalable risk and control organization capable of providing regulatory control support for a complex financial services organization. The Regulatory Change Leader will be accountable for effective execution of Regulatory Change, Business Process Management, and Risk and Control frameworks and programs across Wholesale Line of Businesses to meet its obligations related to US Based and International Based Regulators with heavy emphasis on Securities Regulations.  This includes:  business process implementation, risk identification, assessment, measurement, remediation, and demonstrating a commitment to customer experience consistent with framework and policies established by Independent Risk Management (IRM) in coordination with the Business and Functional Control Executive Leaders.   

The role will provide specific subject matter expertise related to Regulatory Change Management.  This role is considered a thought leader and will assist with all matters pertaining to Wholesale Line of Business Regulatory Control coverage. 

In this capacity, this includes working with the Wholesale Line of Business Teams to execute Regulatory and Business Process Change.  This includes, but not limited to: risk and control self-assessment, business process mapping, risk identification, escalations, issues management, Regulatory Control risk event capture, root cause analysis and remediation, new business initiative risk assessment, and other program requirements. The role will provide a comprehensive aggregated view of Wholesale Control Line of Businesses. 

Specific responsibilities:

  • Assemble and manage a team supporting the review, prioritization, monitoring and tracking, and execution of the Wholesale Control Regulatory Change Process. 
  • Serve as manager supporting the Regulatory Change Lifecycle, including major requirement review of laws, rules and regulations both domestically and internationally, establishment of Regulatory Control objectives, identification and risk evaluation of Regulatory Control gaps, and ongoing monitoring of Regulatory Control baselines and action plans to ensure sustained Regulatory Control. 
  • Ensure effective partnerships maintained with key stakeholders, including Front Line Wholesale Businesses, Business Management, Independent Risk Management/Compliance, Wells Fargo Audit Services, and key functional partners in Wholesale Control (Self Assurance Testing, Issue Management, Regulatory and Audit Engagement, and Wholesale Control COO).
  • Use subject matter expertise and industry knowledge to provide support to the Wholesale Line of Business’ Regulatory Change activities.
  • Active engagement with key Wholesale Line of Business Risk Governance Routines related to Regulatory Change including procedure development and implementation across Wholesale Lines of Business.
  • Help to build a high performing risk management organization that meets heightened risk management expectations, and ensures alignment to Corporate and Wholesale Business Process Risk Management and Risk Management Framework requirements.
  • Partner to implement and maintain Wholesale Line of Business data and reporting infrastructure to support the KPI, metrics, risk tolerance, control and self-assurance testing results needs of the Wholesale Regulatory Control organization, major regulatory programs across Wholesale Banking, and support key stakeholders.
  • Collaborate to develop and implement plans for the Regulatory Control and Business Process solutions for Wholesale Line of Business Regulatory Control to succeed in ensuring sustainable execution of/adherence to internal policies and external regulations.
  • Ensure there are effective Wholesale Line of Business operating procedures, controls, KPIs, metrics and reporting in place for Wholesale Line of Business operational processes and governance frameworks provided by/managed within Wholesale Regulatory Control.
  • Collaborate with internal and external stakeholders, including resources from all three lines of defense.
  • Ensure active collaboration with/calibration against other peer organizations within Wholesale and across the firm.

As a visible and key leader, this person will drive cohesive planning and execution of program activities collaborating with all peers within Wholesale.

As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Required Qualifications

  • 10+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 10+ years of IT systems security, business process management or financial services industry experience, of which 5+ years must include direct experience in compliance, operational risk management, or a combination of both
  • 5+ years of management experience

Desired Qualifications

  • Advanced Microsoft Office skills
  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical skills with high attention to detail and accuracy
  • Ability to articulate complex concepts in a clear manner

Other Desired Qualifications
  • 10+ years of experience with a full-service, global financial services institution in Commercial or Wholesale Banking, or similar experience.
  • 5+ years of experience leading and supporting Wholesale business and/or Wholesale operations
  • Significant understanding of Commercial or Wholesale business operations, processes, products, and customer interactions.
  • Comprehensive knowledge and understanding of strategic elements of financial, operational, technical, and regulatory environments across a complex, global services environment. 
  • Ability to interact at all levels of an organization.
  • Ability to solve problems and analyze issues with inputs from multiple sources.
  • Strong interpersonal, influencing, and communications skills with an ability to interact effectively with stakeholders, including virtual, matrixed leadership experience, and the ability to effectively manage and build relationships that embodies the Wells Fargo Vision and Values, and leadership competencies.
  • Advanced degree.
  • Experience in compliance, audit, or controls.
  • CRCM certification.

Job Expectations

  • Ability to travel up to 25% of the time


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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Location Portland, OR, 97299, United States
Categories Quality Assurance/Safety

Location Maptop

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Job Code 5497026-7

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