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Operations Processor 2 - Foreign Items Processing

Wells Fargo | Portland OR 97299 USA | Full Time | Posted: 07/16/2019

Job Descriptiontop

Job Description

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wholesale Banking provides financial solutions to businesses across the United States and globally.  Our four major business lines include Corporate & Investment Banking, Commercial Banking, Commercial Real Estate, and Wells Fargo Commercial Capital.  We also have groups in credit risk, group risk, finance, marketing, human relations, and the Wholesale Chief Operating Office that support our businesses.

Performs a variety of operational tasks for a moderately complex to complex process or functions. Takes accountability for entire process from receipt of work to resolution and closure. Tasks require coordination of information among various operational areas and customers. Uses multiple online systems. Duties may include: Handling calls received from our Customer Service line, receiving and reviewing incoming work, contacting appropriate resources as needed; entering transactions into CRT/PC, verifying accuracy; balancing general ledger accounts; resolving complex customer issues using multiple resources and records; preparing, editing, distributing, and/or correcting specialized and/or complex documents. Works under general supervision following established procedures. Exercises some judgment within guidelines.
Acts as escalation point for less senior processors for complex issues or transactions, providing training as needed.

Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Duties may include: receiving and reviewing incoming work, contacting appropriate resources as needed; entering transactions into CRT/PC, verifying accuracy; balancing general ledger accounting the job family default qualifications that automatically post)

• Experienced PC skills including keyboard entry required. Ability to troubleshoot common problems and navigate specialized systems.
• Proven ability to handle detail-oriented work while balancing levels of quality and quantity. We are a production environment where specific operator standards for quality, quantity, and dependability
are required. This position involves data entry and you will be measured using a production model.
• Be self motivated and have the ability to quickly make decisions, applying skills learned while being accountable for accuracy.
• Ability to work independently with a diverse group to meet team goals through teamwork and cooperation. Positive approach in interactions with team members.
• Ability to work in a deadline driven environment and maintain professionalism, composure and flexibility.
• Demonstrated ability to achieve individual and team goals.
• Previous experience meeting SLA standards.
• Reliable attendance.
• Ability to work limited overtime.
• Understanding of basic math skills.

Required Qualifications

  • 1+ year of operations experience

Desired Qualifications

  • Strong analytical skills with high attention to detail and accuracy
  • Good verbal, written, and interpersonal communication skills
  • Basic Microsoft Office skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Intermediate Microsoft Office (Word, Excel, and Outlook) skills
  • Ability to provide strong customer service while actively listening and responding in an appropriate manner

Other Desired Qualifications

• Experience processing foreign transactions with detailed knowledge of system interfaces and impacts
• Experience and knowledge processing and balancing general ledger transactions
• Prior experience handling calls in a call center environment.

Street Address

OR-Portland: 1300 Sw 5th Ave - Portland, OR


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Job Detailstop

Location Portland, OR, 97299, United States
Categories Manufacturing/Production/Operations

Location Maptop

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Job Code 5487427

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