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Desktop Support Technician

AutoNation Headquarters | Fort Lauderdale FL 33394 USA | Full Time | Posted: 07/12/2019

Job Descriptiontop

Position Summary:

The AutoNation Client Architecture team provides world class service and desk side support to all internal customers, as well as engineering solutions for client-side problems. The Desktop Support Technician will be taking receipt of escalated service desk support requests and troubleshooting them, documenting, analyzing, and resolving these requests. There will also be an emphasis on ascertaining new hire needs, setting them up on time, and confirming they have what is needed for day one.

Organizational Relationships:

Directly reports to Client Architecture Manager. Interacts with most, if not all, other IT departments on some level, mainly for troubleshooting and equipment set-ups. Also interacts with Facilities for placement of employees and computer equipment.

Job Responsibilities:

  • Install, configure, and perform minor repairs to various hardware, software, and peripheral equipment, following design or installation specifications.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, appropriate software, hardware, and configuration.
  • Respond to tickets and resolve issues in a proactive manner.
  • Perform on-site and remote technical support.
  • Follow organizational guidelines for tracking inventory of all hardware and software resources.
  • ¬†Software deployment.
  • Mobile Device Management support.
  • Incident Queue administration (escalation, assignment, & organization).

Qualifications:

  • Ability to multi-task and prioritize workload efficiently and effectively.
  • Excellent verbal/written communication and interpersonal skills.
  • Valid in-state driver's license and have and maintained an acceptable, safe driving record.

Physical Requirements:

  • Must be able to lift 30 pounds.

Job Detailstop

Location Fort Lauderdale, FL, 33394, United States
Categories Business Management/Consulting

Location Maptop

Contact Informationtop

Contact Name -
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Job Code 2019-117290

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