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Quality Assurance Manager

MSM Security | Chevy Chase MD 20815 USA | Full Time | Posted: 04/17/2019

Job Descriptiontop

At MSM Security Services,  we view background investigations as the "first line of defense" to obviate against potential threats to our national security.  With this approach, MSM, continues to leverage its rich 35 year heritage of providing Investigative and Adjudicative support Services, Risk Analysis and Screening to our customers.

MSM Security is a trusted information management and technology solutions provider. The company brings a 35 year legacy of helping to secure our nation's health, vitality and future from a foundation of secure information, investigative and analytical processes and services.

We are currently looking to hire a Quality Assurance Manager in Chevy Chase, Maryland. To apply to this position on our website or to learn more about or organization, please click on the following link: https://www.msmsecurity.com/join-us/

The details about the position are below.

Job Functions:

  • Oversees and assists with Credential issuance/ recovery and return program for major U.S. Government Contracts.      
  • Conducts and manages the Quality Assurance telephone and mail re-contact programs for these contracts.
  • Maintains and controls compliance/incident inventory control record.
  • As required, represents Department Director at staff meetings. 
  • Conducts detailed, and at times, complex inquiries of high level interest, regarding matters relating to Integrity and professionalism of MSM contract investigators and employees. 
  • Conducts limited inquiries, including witness contact and obtains statements when appropriate. 
  • Prepares complete Reports of Inquiry regarding complaints/incidents for delivery to customer agency.
  • Works under established procedures and minimal supervision.
  • Has direct contact with Contract Investigators and Fraud Prevention Inspectors on regular basis and daily, routine contact with company employees.
  • Has occasional to regular contact with customer government contract representatives. 
  • Responsible for all activities involving quality assurance and compliance with applicable regulatory requirements.
  • Conducts audits and reviews/analyzes data and documentation
  • May lead and direct the work of others.
  • Responsible for  reports to a manager or head of a unit/department
  • Responsible for monitoring and advising on the performance of the quality management system and produces data and report on performance, measuring against set indicators.

Skills Needed:

  • Strong investigatory and analytical skills
  • Excellent time management skills
  • Excellent oral and written communication skills
  • Excellent project management skills
  • Interpersonal skills
  • Customer Service skills
  • Familiar with a variety of the field's concepts, practices, and procedures
  • A wide degree of creativity and latitude is expected
  • Strong Team Player Skills

Minimum Requirements:

  • Must be authorized to work in the U.S.
  • Bachelor's Degree or equivalent
  • Five to Eight years of experience, preferably in a supervisory role
  • Ability to use MS Office (Word, Excel, PowerPoint, Outlook), Adobe Software, and a PC (Windows based)
  • Must have a security clearance in support of government work

To apply or see more information about our organization, please visit our career portal: https://www.msmsecurity.com/join-us/          

MSM SECURITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, AGE, PREGNANCY, CITIZENSHIP, FAMILIAL STATUS, GENETIC INFORMATION, DISABILITY, OR PROTECTED VETERAN STATUS.

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Job Detailstop

Location Chevy Chase, MD, 20815, United States
Categories Quality Assurance/Safety
Sec Clearances Top Secret

Location Maptop

Contact Informationtop

Contact Name Laura Tucker
How to apply A resume is required to apply to this job. Applications are sent to employer via email. Click on the link below and follow instructions.
Apply Click Here (apply to job)
Primary Phone (240) 316-3856

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