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Supervisor Credit & Collections

Stericycle | Bannockburn IL 60015 USA | Full Time | Posted: 07/31/2020

Job Descriptiontop

Position Purpose:

Under direct supervision, this position is responsible for managing the service area collections team, including hiring, terminations, performance management and training. Administers and interprets company credit and collection policies for the service area customer base. Works closely with cross functional departments to minimize credit risk and delinquent dollars and communicates account status information to appropriate parties. Leads the effort to attain individual and team goals.

Key Job Activities:

1) Selects, train, and develop an effective and efficient staff:
• Makes every reasonable effort to select, train, and develop qualified, diverse workforce.
• Establishes and communicates performance standards and objectives; conducts performance appraisals.
• Recommends salary adjustments, promotions, transfers and dismissals.
• Monitors operations and staff and recommends, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources.
• Counsels and develops employees on educational and job opportunities, which will enhance their career development, and keeps staff informed of current problems, changes, and new developments in the department and company by conducting periodic meetings.
• Administers all Company policies and procedures, communicates to staff, interprets, as necessary, and ensures compliance.
• Monitors and ensures that employees are performing their functions safely and productively. Makes recommendations for changes or improvement, when necessary, in order to prevent accident or injuries.
• Monitors department work productivity, reports on trends, and recommends and implements changes to continually improve work productivity.

2) Escalates any legal conditions of the customer base; bankruptcy, converted bankruptcy chapters, receiverships, proofs of claim, and preferential claims.
3) Assesses team's skills and knowledge in order to provide training, guidance, and development, ensuring that the team has been trained properly and has the tools to perform their job. Addresses factors to avoid reoccurrence of bad debt. Seeks methods to minimize credit risk by identifying root cause.

4) Continually assess portfolio/portfolio alignment and credit and collections reporting.

5) Reviews, recommends and implements efficiencies regarding departmental procedures and customer payment patterns ensuring they are appropriate to departmental goals and corporate objectives and procedures.

6) Point of contact for final approval and placement of accounts with external agencies, i.e. collection agency. Documents, supports, and validates prior efforts were taken and sufficient to warrant placement with collection agency.

7) Evaluates account status to initiate credit suspension and pursues appropriate action with customers and sales force to ensure payment is received on high risk and critical status customers. Appraises situation once resolved to determine credit risk and terms.

8) Performs other related duties as required or requested.

Education:
Required Education: in Bachelors or Equivalent
Experience (North America & LATAM):
Certifications and/or Licenses:
Disclaimer:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.

Job Detailstop

Location Bannockburn, IL, 60015, United States
Categories Banking/Investment

Location Maptop

Contact Informationtop

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Job Code 4150

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