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Client Service Technician - Help Desk Support

The CENTECH GROUP | SAN ANTONIO TX 78299 USA | Full Time | Posted: 09/22/2020

Job Descriptiontop

    • Provide remote and desktop support and field technician support for desktops, portables, peripherals, and software
    • Troubleshoot Microsoft Office, Outlook, Win7, and Win10 Office Communicator/Lync 2013
    • Check system for authorized access to specific networks
    • Complete hardware implementation/installations
    • Troubleshooting software installs and issues
    • Reset passwords, creating accounts
    • Provide user support for the network and desktop hardware and software problems
    • Diagnose problems, and recommend and/or implement solutions
    • Create email accounts, change status in Active Directory
    • Support multiple U.S. Department of Defense (DoD) networks at different classifications
    • Support video teleconference (VTC) setup, operation, and scheduling
  • Document problems in the support solution database for diagnostics and solution implementation

Job Requirementstop

  • The candidates shall have, at a minimum, two (2) years experience with Information Technology
  • The candidates shall have a active secret clearance
  • More than one (1+) years of experience with Windows 10
  • More than one (1+) years of experience with Microsoft Office
  • Must meet DoD 8570 requirements (e.g. IAT II Sec+ ce certification and Computing Environment [WIN7, WIN10, CCNA, etc.] certification)
  • Must have high school diploma or equivalent

DESIRED SKILLS:

  • Experience working in a DoD client services environment
  • ITIL v3 certification

THE CENTECH GROUP, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. EOE/M/F/Disabled/Veteran

Job Detailstop

Location SAN ANTONIO, TX, 78299, United States
Categories Information Technology

Location Maptop

Contact Informationtop

Contact Name -
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Job Code 2276

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