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Customer Service Rep - Distributors

Performance Health | North Canton OH 44720 USA | Full Time | Posted: 09/20/2019

Job Descriptiontop

Performance Health is seeking a Customer Service Rep to join our team in North Canton, Ohio. The Customer Service Rep - Distributors is responsible for creating and maintaining high standards of service to customers in order to develop and maintain a quality reputation in the market-place, build public relations and increase sales.

To perform this job successfully, an individual must be able to perform each essential job duties satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Duties & Responsibilities
Processes all customer requests (worldwide) for technical information, dealer referrals, product information and general customer contact
Processes orders received by fax, phone, email and EDI. Relay all pertinent order information to and from the customers via fax, phone or e-mail.
Initiates and handles all customer returns and complaints.
Communicates with customers regarding open purchase orders and answers product questions
Processes customers payments and research issues
Prepared foreign shipping documents
Works with freight companies to schedule shipments and resolve any shipment issues
Communicates internally across various departments within Performance Health
Performs other duties as assigned

Job Qualifications
Associate's degree (A. A.) or equivalent from two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience
1-3 years of experience in a customer service role
Excellent computer and data entry skills - including proficiency with MS Office (Word & Excel) and Internet usage
Excellent written and oral communications skills
Excellent customer service skills
Must be able to use a computer for 95% of the work day
Must be able to sit for 90% of the work day
Prefer knowledge of Rehab/Medical equipment


Performance Health is a leader in consumer healthcare and the largest global manufacturer and distributor of products to the rehabilitation and sports medicine markets. The company s products are sold to leading healthcare facilities and practitioners such as physical therapists, athletic trainers, and chiropractors, as well as direct to consumers. Its market-leading brands, which are sold in over 100 countries, include Biofreeze ®, TheraBand ®, TheraPearl ®, Cramer ®, Sammons Preston ®, and Rolyan ®. Performance Health is headquartered in the greater Chicago, Illinois area, with significant operations both in the US and internationally.

Performance Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, and any other characteristic protected by law.

Job Detailstop

Location North Canton, OH, 44720, United States
Categories Medical/Health

Location Maptop

Contact Informationtop

Contact Name -
How to apply Employer provided a link where your application will be accepted. Click on the link below and follow instructions.
Apply Click Here (apply to job)
Job Code 302623

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