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Tier 2 - 24x7 System Maintainer Shift Lead - TS/SCI with Poly

Leidos | Aurora CO 80247 USA | Full Time | Posted: 07/26/2019

Job Descriptiontop

Job Description:

The National Solutions Group at Leidos has an opening for a Tier 2 System Maintainer Shift Lead supporting mission applications maintenance in Aurora, Colorado. This is an exciting opportunity to apply your experience to support our customer's mission.

Primary Responsibilities
  • Lead a 24x7 Tier 2 software maintenance team
  • Ensure the availability of mission processors by driving proactive 24x7 Tier 2 SW maintenance
  • Ensure team performs incident and problem management to resolve or escalate issues
  • Lead configuration management and change management activities
  • Support service transitions including migrations to cloud infrastructure
  • Lead team performs all request fulfillment activities flawlessly and with customer focus
  • Coordinate with other maintenance, operations and engineering contract leaders as required
  • Ensure team documents all work performed via ticketing system
  • Ensure team creates, updates or enhances maintenance and operations documentation
  • Ensure security of mission processors and IT infrastructure
  • Manage call-in support as required


Basic Qualifications
  • United States' citizen with current TS/SCI with SSBI
  • Bachelor's Degree with 12 years of applicable experience or 4 additional years in lieu of degree
  • Current DoD 8570 certification applicable to the position (typically Security+)
  • 7+ years' experience performing 24x7 mission operations and/or Tier 2 software maintenance on mission critical systems
  • Proven leadership experience with constructive, collaborative approach
  • Proven experience with one or more of the following technical disciplines:
    • 24x7 mission operations
    • Current and legacy software development languages and tools (i.e. C, C++, Java, XMIDAS)
    • Unix, Linux or Windows operating systems, including shell scripting
    • Enterprise management tools
    • Enterprise storage management and configuration
    • Database management systems and tools (i.e. Oracle, MySQL)
    • TCP/IP networking in an enterprise environment
    • Information system security, including IAVA management and ICD 503 compliance
  • Experience supporting configuration management, change management and service transition
  • Excellent verbal and written communication skills
  • Proven ability to work collaboratively and constructively with other leaders
  • Must be willing to perform shift work as required


Preferred Qualifications
  • Experience with legacy platforms (i.e. DEC VMS, Alpha)
  • Systems engineering and integration experience
  • Mission-specific technical knowledge
  • Software development
  • ITIL Framework


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Location Aurora, CO, 80247, United States
Categories Information Technology

Location Maptop

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Job Code 4250261

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