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Senior Program Manager, Self Service

Cox Automotive | Atlanta GA 39901 USA | Part Time | Posted: 11/24/2020

Job Descriptiontop

Primary Location: 6205 Peachtree Dunwoody Rd, Atlanta, GA, USA

Division: Cox Automotive

Job Level: Manager/Senior Manager

Travel: Yes, 5 % of the Time

Schedule: Full-time

Shift: Day Job

Requisition Number: 207088

A critical role for the future of CAI People Solutions, the Senior Program Manager, Self Service has primary responsibility for executing the long-term strategic vision and roadmap for a HR Self Service solution. The execution will include both technical enhancements and experience enhancements.

The Senior Program Manager, Self Service will manage day to day efforts to integrate people, process and technology collectively to transform Cox Automotive. This includes governance, implementation and execution, stakeholder identification and management, change management and communication, and project management. This role will be a key resource to drive a large-scale transformation project. This role will work with the People Solutions Strategist, workstream leaders, People Solutions leaders, IT, Finance, and Communications to accomplish key objectives impacting how HR service is delivered to the entire CAI population.

Primary Duties/ Key Responsibilities:


  • Establish and maintain relationships with key partner groups to understand their business needs, ensure alignment on objectives, and ensure ongoing buy-in across all project activities.
  • Translate business objectives into projects with clearly defined scope, timing, deliverables, resources, and key measures of success.
  • Organizes the work into manageable work packages or phases and determines an effective approach to completing the work.
  • Develops estimates for effort, budget and schedule.
  • Develops a plan that documents clear priorities among project activities.
  • Communicates a clear vision of the program’s objectives and motivates the project team to achieve them.

Program Monitoring and Control

  • Effectively coordinates the activities of the team to meet project milestones.
  • Analyzes the actual performance against the plan and make adjustments consistent with plan objectives.
  • Provides tracking and reporting of progress to plan regarding schedule.
  • Actively manages budget tracking and forecasting.
  • Proactively manages change to baselined scope, schedule and cost variables, communicating impacts and facilitating decisions.
  • Resolves issues that impact the project in a timely, effective manner.
  • Analyzes risks, establishes contingency plans, and identifies trigger events and responsibility for initiating mitigating action.

Project Initiation, Execution, Transition and Evaluation

  • Formulate and continually re-assess the appropriate project management approach and project management skill set / resourcing mix across internal and external partners to ensure all project tasks are successfully completed.
  • Create project plans, including timelines and milestones.
  • Effectively set and communicate project expectations to team members and stakeholders.
  • Define project success criteria and communicate to team throughout project life cycle.
  • Manage and coordinate HR-related project activity resulting from business unit acquisitions.
  • Manage ongoing project plans, budgets, resources, and vendors.
  • Facilitate meetings and drive project issues through to resolution.
  • Develop and deliver progress reports, proposals, requirements documentation and presentations.
  • Proactively manage and communicate ongoing changes in project scope, identify potential crises and devise contingency plans.
  • Support the ongoing development of best practices and tools for HR Technology project execution and management.
  • Conduct project post mortems and create recommendations in order to identify successful and unsuccessful project elements.
  • Ensure comprehensive and seamless project post-implementation transition to HRTS Operations and Support sub-teams and CIS as appropriate.

Relationship Management and Change Management

  • Manages relationships with project stakeholders, both within People Solutions and technology teams.
  • Effectively communicates relevant project information to stakeholders and teams.


  • Bachelor’s degree and 7 years of experience in related field; or an equivalent combination of industry related professional experience and education
  • Working experience in delivering programs and projects in Human Resources environment
  • Intermediate to advanced skills within the Microsoft Office Suite (Word, PowerPoint, Excel, MS Project)
  • Ability to manage multiple critical priorities/projects with strong organizational skills including demonstrated ability to manage multiple projects simultaneously with different stakeholder sets; ability to accomplish multiple tasks within agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment
  • Experience developing and executing project level change management plans
  • Working knowledge of Human Resources systems, processes, trends, and best practices preferred
  • Working experience managing HR technology projects and working with technology project management methodologies. (e.g. waterfall, agile, iterative) preferred
  • Working experience of and competency in project management processes, including planning tasks and allocating resources, risk management, issues management, time management, change management and financial management
  • Strong interpersonal, organizational, analytical, presentation and critical thinking skills
  • Ability to build relationships and interact with senior management
  • Ability to make decisions considering long-term implications
  • Excellent verbal and written communication skills
  • Self-motivated, able to work both independently to complete tasks and respond to department requests and to collaborate with others to utilize resources and knowledge in identifying high quality solutions and achieving expected results
  • Capable of anticipating and mitigating risks to the success of the programs / projects
  • Ability to be flexible and respond to varied demands
  • Infrequent Travel, < 5%
  • Advanced degree in industry related subject is a plus
  • PMP certification or equivalent is a plus
  • Other duties as needed or required
  • Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements.

Core Competencies Critical to Success in this Role:

Drive for Results

Focus on Customer

Champion Change

Organizational Position:

Does this position have direct reports? ? NO ? YES If Yes, estimated # Reports to: ? Supervisor ? Manager ? Director/AVP level ? VP or above

Work Environment: ?Typical office environment ?Subject to outside environmental conditions

Who We Are

About Cox Automotive

There's nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like, Manheim and vAuto.

About Cox

We are the Cox family of businesses. We've been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We're also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We're looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you'll be going with us, and the common purpose that unites us at

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Job Detailstop

Location Atlanta, GA, 39901, United States
Categories Project Management

Location Maptop

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Job Code 207088

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