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Technical Client Service Representative

Cox Automotive | Dallas TX 75201 USA | Full Time | Posted: 08/04/2020

Job Descriptiontop

** Please note - This position will be temporarily working from home and eventually will return to our offices near the Dallas Galleria. **

Are you a driven, self-motivated person with great communication skills?  Bring your drive to DealerTrack as a Technical Client Services Representative where you will work with our customers to resolve their application issues. 


We’re searching for Technical Client Services Representative to provide a high level of customer service combined with solid troubleshooting skills. 


This position requires initiative, ownership, excellent communication skills, as well as the desire to provide exceptional customer service from inception to resolution for each issue. 


Your technical and interpersonal skills are critical to the success of DealerTrack and our products. 


At DealerTrack, a Cox Automotive company, we will offer you a collaborative environment, competitive pay and recognition for your outstanding performance.


Ready to start?  Keep reading to find out more!



Key Responsibilities

  • The Technical Client Services Representative will be responsible for routine customer questions relating to product usage, as well as technical support issues relating to the DealerTrack family of products
  • Handle routine customer questions relating to product usage, as well as technical support issues relating to DealerTrack family of products
  • Maintains expert level knowledge of MotoSnap Solutions and Products
  • Develops and maintains strong technical expertise in DealerTrack products and those devices and platforms upon which the products function
  • Accurately logs all customer information in the CRM customer ticketing system
  • Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure
  • Follow up skills
  • Ability to handle and respond to multiple open issues
  • Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely
  • Ability to work required shifts both independently and within a team organization
  • Facilitate communication from Support Team to other departments as needed to complete Cases

The Department is open Monday - Saturday, 7AM - 7PM

Shifts are as follows: (7a-4p; 8a-5p; 9a-6p; 10a-7p)

Saturdays are scheduled on a rotation with a different day off during that week.



  • Must be flexible to work any shift during business hours, currently Monday - Saturday, 7AM - 7PM (hours subject to change to meet business needs)
  • Hours are extended and varied must have an ability to accommodate a flexible schedule and work overtime as needed
  • Follow up/follow through skills required
  • Ability to handle and respond to multiple open issues
  • Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely


Education & Specialized Knowledge 

  • High School Diploma or equivalent required.
  • Associates Degree or Technical Certification required or equivalent work experience
  • Customer oriented background
  • Knowledge of various computer applications including experience with business support applications such as MS Office (Word, Power Point, and Excel) required
  • Excellent oral and written communication skills
  • Experience working in a team environment and assisting others as applicable
  • Requires attention to detail and the ability to adapt to change
  • Ability to type 40+ WPM


Preferred Qualifications 

  • Technical background preferred but not required


Who We Are

About Cox Automotive

There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like, Manheim and vAuto.


About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at   

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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Location Dallas, TX, 75201, United States
Categories Unspecified

Location Maptop

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Job Code 8442_204849

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