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Sr Title & Record Specialist - Anaheim, CA

Cox Automotive | Anaheim CA 92807 USA | Part Time | Posted: 02/18/2020

Job Descriptiontop

This Senior Title and Records Specialist is responsible for performing end-to-end registration and titling administration duties located full time at a dealer client site.  This position ensures the accurate and efficient processing of vehicle titles for a dealer client by verifying title information is correct, maintaining knowledge of current laws regarding vehicle titles, and interacting with customers and regulatory agencies to resolve title issues.  Position is a client facing role and requires strong customer facing & relationship management skills, along with subject matter expertise in vehicle registration and titling.


  •  Examine documents submitted by customers for motor vehicle titles and registrations
  • Review transactions submitted electronically to ensure the transaction is complete
  • Complete paperwork to process title and registration transactions.
  • Receive payments, including tax payments, from customers for vehicle registration and titling transactions.
  • Verify information on documents, including but not limited to: taxes and fees, license plate, lienholder information, owner's information and mileage.
  • Provide assistance to clients by responding to emails and return phone calls from Clients and Client Services
  • Research complex issues and provide recommendations to leadership for resolution including title issues.
  • Resolve issues with customers, as they are presented either upon discovery or in response to a customer call.
  • Work exception queues identified by the system.
  • Update & validate exception title in the system.
  • Request funds to pay state fees.
  • Resolve exceptions by completing documentation, submitting to the State, and/or working with the customers.
  • Complete title validation.
  • Monitor aging of titles.
  • Retrieve new title docs sent by state.
  • Record costs of fixing title.
  • Provide accurate and friendly service to dealer clients and interact with other client dealer departments as necessary.
  • All other duties as assigned. 


Qualifications:

  • 5 years of related experience required in the auction/automobile industry or at the Department of Motor Vehicles
  • High School Diploma or GED required.
  • Effective client relationship and communication skills  required
  • Must possess strong attention to detail, problem-solving and organizational skills.
  • Basic computer software skills required.
  • Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.


About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

 

Job Detailstop

Location Anaheim, CA, 92807, United States
Categories Business Management/Consulting

Location Maptop

Contact Informationtop

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Job Code 8442_1911657

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