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Senior Manager Reconditioning

Cox Automotive | Elkridge MD 21075 USA | Part Time | Posted: 12/03/2019

Job Descriptiontop

This position manages all vehicle reconditioning operations/shops placing emphasis on the highest quality standards in preparing vehicles for remarketing, maximizing efficiencies and profitability for Manheim reconditioning operation.  In addition, the position manages all reconditioning employees and processes to ensure all customer commitments and expectations for quality, completion and pricing for services are met.  This position may have direct, daily management responsibility for at least one of Manheim reconditioning shops (Mechanical, Detail or Body) along with the other overall recon management responsibilities listed.


Job Responsibilities:

  • Manage activities of all recon employees to ensure all reconditioning services and processes utilized meet Manheim’s and the customer’s guidelines, specifications and requirements
  • Determine and oversee allocation and scheduling of staffing levels to meet all customer quality and completion commitments as well as maximization of recon operations profitability
  • Oversees the quality control of vehicles as established by Manheim standards
  • Communicate, discuss and resolve reconditioning goals, results and problems with location and market leadership teams, in partnership with home office reconditioning leadership
  • Establish and communicate production goals and work schedule assignments in a reasonable and timely manner.  Measure process efficiency and effectiveness and implement improvement strategies as needed.  
  • Manage the purchase and maintenance of equipment, materials and supplies for all recon shops.  Control the use and consumption of supplies utilized in the recon shops 
  • Provide and maintain a safe work environment by communicating, monitoring, and enforcing all required safety procedures and complying with all OSHA, EPA and State or local safety and compliance regulations
  • Maintain and develop reconditioning shops staff and their professional and technical knowledge by recruiting, selecting, orienting, and training employees
  • Counsel and disciplines employees as necessary; plans, monitors, and evaluates job performance by conducting performance appraisals
  • Ensure shops adhere to and maintain Manheim defined standard operating procedures and guidelines
  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with Market Safety Manager in support of all safety activities aligned with Safety Excellence.
  • Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement. 
  • Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.
  • Enforce all company policies and procedures related to employee and customer conduct.
  • Partner with various market level support teams (i.e. Finance, HR, MFS, Recon, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high quality customer service and support.
  • Regularly required to stand, walk, reach, talk and hear. 
  • Frequently required to stoop, kneel, crouch, bend, squat and climb.
  • Perform other duties as assigned by management.


  • High School Diploma or equivalent required
  • 3-5 years experience in reconditioning or lot operations required
  • Experience in the Automobile or Auction Industry a must
  • Strong communication and interaction skills required
  • Competent management and excellent organizational skills required 
  • Valid driver's License and good driving record required
  • Ability to drive vehicles with standard and automatic transmissions
  • Excellent communication and interpersonal skills
  • Strong business acumen with focus on operations
  • Effective management, leadership, and organizational skills
  • Knowledge of reconditioning operations, P&L and the ability to act decisively based on sound judgment
  • ASE certification automotive body repair or reconditioning preferred.
  • Ability to lift 1-30 pounds (light hand tools, etc). Manual dexterity, repetitive motion tasks. Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.

About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


Job Detailstop

Location Elkridge, MD, 21075, United States
Categories Installation/Maintenance/Repair

Location Maptop

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Job Code 8442_1914350

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