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Accounts Receivable Collection & Support Specialist, AJC

Cox Media Group | Atlanta GA 30346 USA | Part Time | Posted: 11/12/2019

Job Descriptiontop

This position, located in Atlanta, Georgia, as a member of the Atlanta Journal Constitution Accounts Receivable team, the Collections Specialist will be responsible for a broad range of collection activities relating to all CMG Accounts Receivable. The employee will proactively manage assigned customer accounts to maximize timely payments from our customers. This position requires the ability to prioritize, problem solve, and multitask. The employee will work closely with both internal and external customers to identify and resolve collection issues and share information regarding payer trends. The position will also be responsible for managing customer credit status in a manner that maximizes advertising revenue while minimizing bad debt risk.
  • Collection of outstanding accounts receivables, primarily through email and phone communication
  • Minimize Days Sales Outstanding (DSO) and Bad Debt Write-offs, while helping to maintain positive client relationships through a customer-friendly collections approach
  • Track and maintain customer accounts through the collection process, ensuring prompt payment of balances due to The Atlanta Journal Constitution.
  • Review aging reports and reconcile accounts as needed
  • Research and resolve customer payment deductions and discrepancies in a timely manner
  • Establish and maintain effective and cooperative working relationships with Account Executives
  • Communicate with internal staff regarding customer payments and any issues that might prevent a timely resolution
  • Prepare credit adjustments as need to resolve billing discrepancies
  • Recommend accounts for third-party collections
  • Meet defined department and individual goals
  • Prepare monthly and periodic reports as needed
  • Follow up frequently regarding payment commitments
  • Maintain collection notes in accounts receivable system
  • Participate in process improvement projects and support other management directives as prescribed.



  • Minimum 3 years’ experience in business-to-business collections, preferably with a media company
  • Understanding of agency/advertiser relationships
  • Ability to function independently as well as with a team
  • Ability to work with minimum supervision
  • Proactive, with great attention to detail
  • Problem analysis and resolution
  • Ability to work with two or more computer programs simultaneously
  • Excellent interpersonal and business oral and written communication skills
  • Computer proficiency: All MS Office products, file transfers
  • Some college preferred

About Cox Media Group


Cox Media Group is an integrated broadcasting, publishing and digital media company. The company’s operations currently include broadcast television stations, radio stations, daily newspapers, and digital sites.  Additionally, CMG operates the National Advertising Platform businesses of CoxReps - the country’s biggest television rep firm - Gamut, and Videa. The company also offers a full suite of local and regional advertising services through its Local Solutions and Ideabar businesses. CMG currently operates in more than 20 media markets and reaches approximately 52 million Americans weekly across all platforms.  For more information about Cox Media Group, please check us out online at

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Job Detailstop

Location Atlanta, GA, 30346, United States
Categories Accounting/Bookkeeping/Finance

Location Maptop

Contact Informationtop

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Job Code 8442_1914131

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