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Customer Resolution Specialist - Automotive

Cox Automotive | Elkridge MD 21075 USA | Part Time | Posted: 02/18/2020

Job Descriptiontop

This position facilitates the resolution of customer complaints after a sale and is responsible for the timely and successful arbitration of vehicles between buyer and seller in accordance with Auction policies.

Job Responsibilities:

  • Assure that VIN number, paperwork, and other vehicle identification is prepared and verified.
  • Meet with customer and record complaint information.
  • Perform data entry responsibilities for the department. Enter the arbitration into the AS400.
  • Perform PSI calls and arbitration calls.
  • Advise customer of Auction complaint policy and notify manager and/or Arbitrator.
  • Organize complaints by a numbering system and write detailed complaint summary so that customer service personnel and mechanics understand the issue.
  • Track sale day staffing.
  • Coordinate internal and external lot communications.
  • Investigate issues to determine if item is subject to arbitration.
  • Comply with National Auto Auction Association (NAAA) guidelines.
  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
  • Perform other duties as assigned by management.
  • May be required to work overtime (more than 40 hours per week) as business needs dictate.














  • High School Diploma or equivalent required.
  • 1 year of experience in administrative processes and complaint resolution preferred.
  • Valid Driver’s License and safe driving record required.
  • Basic computer skills required.
  • Good written and verbal communication skills required.
  • Effective report writing and composition skills preferred.
  • Regularly required to stand, walk, reach, talk and hear.
  • Frequently required to stoop, kneel, crouch, bend, squat and climb.
  • Ability to lift 1-20 pounds.
  • Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.










About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


Job Detailstop

Location Elkridge, MD, 21075, United States
Categories Installation/Maintenance/Repair

Location Maptop

Contact Informationtop

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Job Code 8442_1912514

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