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Team Lead Arbitration - Auto Auction

Cox Automotive | Fort Myers FL 33916 USA | Part Time | Posted: 09/10/2019

Job Descriptiontop

This position is responsible for the facilitation of the after sale inspection for vehicles with a pending arbitration claim and the timely and successful resolution of arbitration claims between buyer and seller in accordance with Auction policies.


Key Responsibilities:

  • Research and negotiate all arbitration claims to completion by informing buyers and sellers on the process, cost, and timing for completion of the claims process.

  • Facilitate dispute and negotiate repair and/or pricing of disputed vehicles in order to reach a mutual benefit to both parties in a timely manner.

  • Investigate all arbitration claims (In-lane, Simulcast, OVE) and determine next steps decide if claim is valid or not valid.

  • Collaborate with all departments involved on the complaint including the fact finding and investigative phases to decide if claim is valid or not valid.

  • Coordinate with mechanical department, inspectors, other auctions, 3rd party vendors, or franchise dealership service departments to have vehicles inspected to determine validity of claimed damage/or repairs, if any, and authorize second opinion if necessary.

  • Inspect or investigate to resolve after-sale problems, such as issues with title, mileage, frame damage, etc.

  • Investigate and research auction issues with PSI inspections, CR issues, Lot Damage, and Auto Theft claims to completion.

  • Handle varying claims for buyers from mechanical, frame or title issues for vehicles.

  • Partner with auction departments such as Mechanics, CR Manager, and Title Clerks to serve as SME’s to make recommendations on how to move the case forward to close it out.

  • Partner with external dealerships to arrange inspections and diagnosis on   arbitration vehicle. 

  • Pull weekly reports for Leadership Team and Inherited discussion to monitor status to ensure accountability and consistency for departments to make better decisions for the future

  • Comply with National Auto Auctions Association (NAAA) guidelines to reach conclusions by using online resource,  staying updated on changes through meetings or attending trainings

  • Stay up to date on OVE addendum, PSI policy, TRA/Specialty policy, Title information and Emissions equipment

  • Manage auction inherit inventory and assist with resale process















  • High School Diploma or equivalent required.  Bachelor's degree preferred. Business Management Certificate preferred

  • ASE certification, estimating preferred.

  • Valid Driver's License and safe driving record required.

  • Strong verbal and written communication skills required.

  • Effective report writing and composition skills preferred.

  • Competent supervisory and organizational skills required.

  • Working knowledge of federal and state laws regarding arbitration of vehicles.

  • Regularly required to stand, walk, reach, talk and hear. Frequently required to stoop, kneel, crouch, squat, and climb.

  • Ability to lift 1-20 pounds.

  • Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.










About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


Job Detailstop

Location Fort Myers, FL, 33916, United States
Categories Installation/Maintenance/Repair

Location Maptop

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Job Code 8442_197655

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