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Payment & Merchant Reliability Engineer

Bank of America | Charlotte NC 28299 USA | Full Time | Posted: 08/04/2020

Job Descriptiontop

Job Description:

Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. May provide coaching and mentoring for other employees but does not directly manage others. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests. Provides the client areas with technology products and service alternatives that improve the production services environment. Employees in this job code manage a function but do not manage people.

Individuals will be the lead engineers for a large-scale ecommerce installation who will be responsible for an end-to-end understanding of the architecture & design of the payment and merchant platforms. The candidate will also be focusing on developing the next generation applications' architecture and data center strategy. The position will also guide the response to critical issues, including root cause analysis as well as mitigate future risks to the environment. Serves as a fully seasoned/proficient technical resource; routine accountability is for technical knowledge and capabilities as a team member or as an individual contributor. Works under minimal supervision.. Typically 5-9 years of systems experience.

 

Other responsibilities include: 

  • Perform design reviews and enforce architecture standards.
  • Recommend improvements to the architecture/design to improve the performance and resiliency of the environment
  • Conduct research on emerging technologies and perform cost-benefit analysis for recommended/selected products
  • Load and performance tests planning and analysis
  •  

Required Skills:

  • Large scale multi-tier eCommerce applications design for performance and resiliency
  • Distributed cache deployment and configuration
  • Deep knowledge of Web technologies such as webservers and app servers
  • Strong experience with TCP/IP networks technologies
  • Good understanding of Java, C# .Net, C++ or similar

 

Desired Skills:

  • Internet Security Methods
  • HP NonStop systems
  • VISANet, VISA, AMEX, Discover Networks
  • Splunk
  • Dynatrace, AppDynamics
  • Sitescope
  • Siteminder

Technology Infrastructure Organization:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Job Detailstop

Location Charlotte, NC, 28299, United States
Categories Information Technology

Location Maptop

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Job Code 20023692
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