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Executive Technical Support

Bank of America | Charlotte NC 28299 USA | Full Time | Posted: 08/04/2020

Job Descriptiontop

Job Description:

LOB Job Description:

Supports Non-Trading functions of Wealth and Investment Management, GTS and GCIB. Participates in design, development and support of business critical non-trading systems, often using new technologies. Serves as a fully seasoned/proficient technical resource. May manage projects and direct activities of a team related to special initiatives or operations. Provides technical knowledge and capabilities as a member of a project team or as an individual contributor. Works under minimal supervision, with general guidance from more seasoned consultants or managers.
Provides white glove technical support for highest level Executives. Maintain strictest confidentiality and professional demeanor at all times. Daily interaction with C-level executives and provides back up support to MTM. Help facilitate b2b and constantly changing calendar, including all technology related issues and logistics. Willingness to work as many hours as it takes to get the job done.

Required Skills:

Minimum of five (5) years of experience in technical support delivery
•    Strong interpersonal communication skills and emotional intelligence 
•    This role requires a professional demeanor and is required to be on-site during core business hours. 
•    Soft skills with excellent customer service skills is most important
•    proficient using and explaining various forms of technologies 
•    Customer Focused: Client facing role needs to understand that our clients come first.  
•    Ability to work and communicate with our most Senior Executives
•    Able to market our WSS technology to the CTO organization having an understanding of current and future WSS technology including Tech Connect Kiosks
•    Strong break/fix troubleshooting skills
•    Strong organizational and planning skills
•    Telepresence knowledge
•    Mobility device knowledge including iOS and Android Blackberry mobile devices.  
•    Strong desktop, laptop and various applications knowledge
•    MS Office knowledge including Outlook and Exchange
•    Strong ability to be flexible 
•    Able to travel for events and Tech Connect Kiosks
•    Quick thinker with proven ability to resolve issues 
•    Ability to balance providing effective, non-technical information and silently building confidence in support capabilities.  
•    Ability to multitask and prioritize engagement for multiple events as they will occur at the same time in different locations.  

Desired Skills:

A+ certificate; Knowledge of Cisco router configurations

The Technology Infrastructure Organization:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Job Summary:


1st shift (United States of America)

Hours Per Week: 


Job Detailstop

Location Charlotte, NC, 28299, United States
Categories Information Technology

Location Maptop

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Job Code 20024895

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