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Production Support Technical Lead

Bank of America | Richmond VA 23298 USA | Full Time | Posted: 09/25/2020

Job Descriptiontop

Job Description:

This position is for a production support role for a portfolio of applications. This position will be the technical SME for the various applications with a hands-on role on the day to day support needs. Work activities include Problem/Incident Management, Operational Readiness, Application Monitoring and Post-change validations. Takes part in production support rotation, and responding and resolving production problems. Actively participate in incident triages and Root Cause Investigations. Manages routine deliverables for the assigned application portfolio. Interface with business and development partners on initiatives and business priorities. 

Assist senior staff, providing resolution to an assortment of problems of moderately complex scope related to systems engineering activities, including organizing development of OS technical support, systems programming and data center capabilities. Works under general supervision, carrying out routine and semi-routine engineering and/or analytical tasks and activities associated with one or more technical areas within the engineering function such as, system design, engineering, implementation, or operations/user support. . Additionally, participates in and contributes to the fulfillment of team or functional goals and objectives through assigned projects or involvement in phase(s) of larger enterprise projects. Typically 3-5 years of systems experience.

Required Skills:

• Significant knowledge of navigation and commands within Windows and Linux operating systems.
• Familiar with Microsoft SQL stored procedures.
• Comfortable with Microsoft products:  Outlook and Excel
• Basic knowledge of infrastructure to aid in troubleshooting (servers, network connectivity, file transmissions.)
• Experience in Production Support, Change management, Incident Management tools
• Experience in leading teams, prioritizing workload, manage team deliverables

Desired Skills:

Unix shell background (familiarity with working in a Unix shell ie sh, csh, ksh, bash etc)
Also familiarity with any shell and python scripting experience would be a plus

Technology Infrastructure Organization:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.


1st shift (United States of America)

Hours Per Week: 


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Location Richmond, VA, 23298, United States
Categories Information Technology

Location Maptop

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Job Code 20030551

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