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Production Support Engineer - Identity and Access Mgmt

Bank of America | Chicago IL 60827 USA | Full Time | Posted: 08/04/2020

Job Descriptiontop

Job Description:

Leads and/or participates in the design, development, and implementation of complex system engineering activities involving cross-functional technical support, systems programming and data center capabilities. Responsible for components of highly complex engineering and/or analytical tasks and activities. Establishes input/output processes and working parameters for hardware/software compatibility, coordination of subsystems design, and integration of total system. Viewed as a technology subject matter expert; able to provide and communicate complex technology solutions across differing audiences including technical, managerial, business executives, and/or vendors. Will have responsibility for multiple, complex projects; will direct activities of teams related to special initiatives or operations and may have direct reports. Leads the resolution process for complex problems where analysis of situations or data requires an in-depth evaluation of various factors. Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results. Information Technology degree and/or technology certifications preferred or substantial equivalent experience. Typically 7-10 years of IT experience.

The Global Information Security Application Production Services (GIS APS) team is looking for a candidate to fill a senior-level role in Production Support. The candidate would be expected to have extensive knowledge in the IAM space or at least equivalent expertise in supporting business critical applications. Some of the responsibilities that someone filling this role should expect are monitoring and driving the resolution of incidents, analyzing data (such as data in Splunk or AppDynamics) to remediate existing problems, and reviewing changes to maintain a stable environment. To meet these responsibilities, the candidate should have expertise around networking protocols such TCP/IP and PKI as well as knowledge around Java and Middleware applications. Additionally, the candidate should exhibit a self-starting attitude towards driving various types of project work to completion. Some examples include the creation of and maintenance of dashboards, working hand in hand with Engineering partners, and owning or assisting with the development of solutions aimed at improving the environment.

Required Job Skills:

  • Should exhibit disciplined, process-driven, and results-oriented approach when providing support
  • Experience supporting Web Access Management solutions, such as Ping Access or CA SiteMinder
  • Experience supporting Federated IAM protocols, such as SAML, OAuth, OpenID Connect
  • Exceptional with the Splunk environment – able to analyze logs, create/modify dashboards, and utilize reporting and alerting functionality
  • Able to troubleshoot and analyze HTTP traces
  • Familiarity with both the Unix and Windows Operating Systems
  • Ability to understand and utilize various programming or scripting languages such as shell scripting, Perl, and PowerShell
  • Practical knowledge of SSL/PKI
  • Knowledge of LDAP and Active Directory services
  • Adequate verbal and written communication skills
  • Demonstrates ability to work as an individual contributor in a global team environment
  • Capable of handling multiple communication channels during production issues
  • Willingness to assist with and own the drafting of technical documentation
  • Able to contribute to project-based work such as dashboards and monitoring solutions

Desired Skills:

  • Experience with Apache and IIS solutions
  • Database and SQL knowledge
  • Experience supporting Directory Services infrastructure
  • Experience supporting PKI Infrastructure
  • Understanding of the OSI model
  • Knowledge of the Software Development Life Cycle
  • Familiarity and understanding of high-availability environments (AppViewX)
  • Application monitoring solutions such as AppDynamics and SiteScope
  • Security+ and CISSP certifications or similar

GBAM Organization:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.


1st shift (United States of America)

Hours Per Week: 


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Location Chicago, IL, 60827, United States
Categories Information Technology

Location Maptop

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Job Code 20026217

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