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Production Support - L 3 Dotcom

Bank of America | Charlotte NC 28299 USA | Full Time | Posted: 08/04/2020

Job Descriptiontop

Job Description:

This is incident management for L3 production support  for Dotcom L3 team

1. Production application incident management
2. Production problem research and issue resolution
3. Sev3 problem ticket tracking and closure activities
4. Review production changes, setup/update monitoring for changes
5. Improve application stability and reduce noise/errors
6. Release & deployment support

Required Skills

Java knowledge, Struts, Spring, Hibernate, Webservices
Web technologies (HTML, CSS, Javascript,XML)
Oracle, PLSQL
Tools - Splunk, Introscope, Glassbox, Remedy

Technology Infrastructure Organization:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. The Production Services Senior Analyst identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves more complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of moderate scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. Fully competent to work under general direction on complex projects usually on specific assigned problems. Interprets, evaluates and resolves issues pertaining to the functional operation of technology products. Awareness of business or function for which technical support is needed. May require guidance on more complex projects. Typically has 1-3 years experience in IT or equivalent.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Job Detailstop

Location Charlotte, NC, 28299, United States
Categories Information Technology

Location Maptop

Contact Informationtop

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Job Code 20033749
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