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L2 Production Support Analyst - Mainframe

Bank of America | Charlotte NC 28299 USA | Full Time | Posted: 08/04/2020

Job Descriptiontop

Job Description:

The Mainframe Production Support Analyst provides technical systems and software support for modification, implementation, or conversion of business systems. Translates business needs into technical requirements and ensures all systems support and conform to business needs and specifications. Acts as liaison between business unit and software, hardware developers and vendors. Proficient to work fairly independently on the most complex projects, and often on multiple phases. Working knowledge of business or function for which application or system is designed. Often responsible for the completion of a component of a project. Provides guidance and check the work of less experienced associates. IT degree preferred or substantially equivalent experience.  Typically requires 3+ years of applicable experience

Required Job Skills:

  • Mainframe Developer Experience: Programming skills: COBOL, JCL, VSAM, DB2, CICS, MQ Series, Easytrieve 
  • Experience in Endeavor, IBM problem determination tools such as File manager, Fault analyzer etc.
  • 3 years of experience in Production Support
  • Experience in change management and incident management tools
  • Ability to solve production down situations under tight SLA deadlines, including root cause and problem resolution follow-up
  • Ability to support multiple mainframe applications  simultaneously
  • Proactive in identifying, escalating, and addressing project issues and risks
  • Experience in coordinating with offshore/onshore teams and delegating work
  • Excellent Problem Solving skills and an Entrepreneurial Attitude
  • Excellent verbal and written communication skills
  • Meeting facilitation and discussion moderation skills
  • Strong organizational, interpersonal, and communication skills

Desired Job Skills:

  • Exposure to IMS DB/DC, REXX
  • Experience with banking or financial industry

Core Technology Infrastructure:

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
  • Wants to be a great place for people to work and strive to create an environment where all employees have the opportunity to achieve their goals.
  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving they need to remain vibrant and vital.

LOB Job Profile:

Provides technical systems and software support for modification, implementation, or conversion of business systems. Translates business needs into technical requirements and ensures all systems support and conform to business needs and specifications. Acts as liaison between business unit and software, hardware developers and vendors. Proficient to work fairly independently on the most complex projects, and often on multiple phases. Working knowledge of business or function for which application or system is designed. Often responsible for the completion of a component of a project. Provides guidance and check the work of less experienced associates. IT degree preferred or substantially equivalent experience. Typically requires a minimum of 3-5 years of applicable experience.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Job Detailstop

Location Charlotte, NC, 28299, United States
Categories Information Technology

Location Maptop

Contact Informationtop

Contact Name -
How to apply Employer provided a link where your application will be accepted. Click on the link below and follow instructions.
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Job Code 20032271
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