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Sr. UX Research Product Manager

Bank of America | Jersey City NJ 07310 USA | Full Time | Posted: 03/24/2020

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Job Description:

Sr. UX Research Product Manager

Within Enterprise Independent Testing (EIT), the User Experience Research Product Manager is dedicated to helping everyone focus on the user. In this role, you will create understanding and empathy around user needs, stated and unstated, for the EIT product teams.

• You will do so by conducting primary research, exploring the behaviors and motivations of our users through methods like user interviews, surveys, usability testing, and logs analysis.
• Your research will help us create useful, usable, and delightful features for users in Compliance and Operational Risk.
• You will inspire change at all stages of product development by delivering compelling written, in-person and visual presentations on your findings.
• You will research and identify new products, services, and frameworks by assessing the competitive landscape, user behaviors, and internal Bank of America and EIT capabilities.

• You will work with Business Analysts, Product Managers, designers and engineers to translate findings into requirements.

• You will also work across business management, project sponsors, data scientist/quantitative analysts inside and outside of EIT, as well as EIT and Enterprise Technology resources.
• You will maintain strong partnerships for the Tools and Automation Executive with all EIT leadership and key internal/external partners.

Minimum Qualifications
• Include your portfolio of work, samples and case studies in the application.
• BA/BS degree in Anthropology, Human Factors, Psychology, HCI/Computer Science, related field or equivalent practical experience.
• Effective interpersonal, communication, negotiation and collaboration skills.
• A good balance of technical knowledge and business acumen with a proven track record of driving digital innovation and business metrics with a customer-first mindset.
• Experience conducting semi-structured interviews, contextual field visits, usability studies either live or remote.
• Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.
• Able to propose product and design initiatives and manage all aspects of a project from start to finish.

Preferred Qualifications
• 5 years of relevant work experience.
• Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.

• Strong communication skills both orally and written, including the creation and presentation of power point documents for non-technical executives of varying analytic skill and knowledge levels.

The Test Tools & Automation Manager is a member of the Enterprise Independent Testing (EIT) organization and, under the direction of a Test Tools & Automation Executive is responsible for driving & managing the planning and execution of an EIT Platform in support of the Independent Testing Standards.  This role engages with peers to recommend Testing Tools and Technology strategy, including cost/benefit analysis of refining/updating existing technologies or adopting new technologies, in alignment with company technology strategy. The Technology and Tools Manager is responsible for ensuring consistent quality of activities, processes and outputs by establishing effective review practices across teams. This role may contribute as a manager responsible for providing leadership direction to attract, assess, develop, motivate and retain a small team, or may act as an individual contributor.


1st shift (United States of America)

Hours Per Week:


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Location Jersey City, NJ, 07310, United States
Categories Education/Instructor/Training

Location Maptop

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Job Code 19076176-1

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