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User Engagement and Enablement

Bank of America | Charlotte NC 28255 USA | Full Time | Posted: 11/12/2019

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Job Description:

Position Summary

Responsible for the day-to-day resolution of complex problems and the execution of user related tickets. Manages direct activities related to special initiatives of an operations nature. Functions as the Line of Business expert for Bacardi related issues. Provides guidance and expertise to Business Partners on issues that impact user’s ability to access data. Builds strong relationships with Business Partners across different technical areas.  Build positive give and take relationships with stakeholders. Use the right questions and tools to uncover root causes to business challenges, identify opportunities, and make recommendations
The candidate will also have to be a team player, with the ability to multi-task and contribute on multiple efforts simultaneously.  Responsibilities include (but are not limited to):
? Ability to communicate/articulate issues clearly and concisely
? Coordination and organization skills, run meetings, ability to multi-task and work in a fast-paced high volume area
? Self-motivated and demonstrates a willingness to accept additional responsibilities and projects
? Advanced skills in WebEx, Microsoft Excel, Word and PowerPoint
? Demonstrated strong written and verbal communication skills and the ability to communicate complex written information in a clear, concise manner
? Experience building relationships with partners to understand business and communication needs
? Strong time management skills
? Ability to remain flexible and adjust to evolving business needs
? Ability to identify process efficiency opportunities
? Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.
? Drive process improvements where necessary to achieve efficiencies

Required Skills

? Proven success in project and/or vendor management
? Strong critical thinking & creative problem solving skills
? Unyielding attention to detail
? Ability to work in a highly matrixed environment
? Demonstrated communication skills with partners - written and oral.
? Strong organizational skills, ability to lead multiple projects simultaneously.

Desired Skills

? Working knowledge of database systems, experience with SQL a plus
? Familiar Teradata or Hadoop platforms
? Facilitation skills


1st shift (United States of America)

Hours Per Week:


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Location Charlotte, NC, 28255, United States
Categories Project Management

Location Maptop

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Job Code 19065452-1

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