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Production Support Engineer - Markets Tech

Bank of America | Jersey City NJ 07310 USA | Full Time | Posted: 10/11/2019

Job Descriptiontop

Job Description:

Being part of IT production support team providing front line technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness,  Application Monitoring,  Production Governance related to issues.

Provides on call support for triaging problems and coordinating with various support teams across the organization and carryout activities related to incident and problem management

Communicates with line of business and management the overall status and health of the application.

Looks for areas of improvement in monitoring, application stability, and speed of determining root cause

Performs trouble shooting, analysis, research and resolution using advanced query and programming skills. Conducts root cause analysis.

Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades etc

Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period

Assesses initial severity, gather impacts, creates tickets (REMEDY), engages necessary support teams, and escalates as necessary to ensure timely restoration

Participate in DR and Resiliency

Qualifications

7+ yrs of production support experience

Proven expertise in

Primary– Linux / Unix ,Shell and Perl Scripting, Pro*C. Oracle, SQL server, Sybase

Secondary – Python, Geneos ITRS, Autosys

ITIL certification recommended

Provide generic solutions and avoid re-occuring of incidents.

Exposure to Back and Front Office Operations in investment banking environment

Able to contribute to 1. Automation 2. Causal analysis 3. Develop shared/common solutions

Experience working as L2 application support team member. Able to Support users on complex technical issues, data issues, problems related to supported app

Exhibit a strong sense of teamwork and inclusiveness. Respond to requests and inquiries from users within the pre-determined timeframe of our service level agreement. Must be a self-starter, motivated, innovative, capable of, providing technical solutions. Adaptability and ability to work under pressure

Enterprise Job Description

Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of a technical environment which meets current and anticipated business requirements and objectives. Participates with Technology management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal management for the resolution of unresolved problems, complaints and complex service requests. Provides the client areas with technology products and service alternatives that improve the support delivery process. employees in this job code do not manage people. This job code is only to be used for Employees supporting Global Markets.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Job Detailstop

Location Jersey City, NJ, 07310, United States
Categories Information Technology

Location Maptop

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Job Code 19061855
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