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Business Control Manager

Bank of America | Lincoln RI 02865 USA | Full Time | Posted: 09/20/2019

Job Descriptiontop

Job Description:

Primary Responsibilities & Focus

Procedure Ownership for Advanced Client Solutions

Content Owner: Responsible for the design and management of over 500 associate resources
Resource Simplification: Execute updates to existing resources to improve usability
Risk Management: Ensure key risks associated with Audit Issues & Quality Control are mitigated to promote FLU adherence.

Control Development

Design and execute control development as defined by business processes/procedures

Compliance Education Consultant

Act as conduit between Compliance and FLU to ensure required training is completed

Technology Integration

Consult desktop and technology partners regarding risk based requirements
Update procedures based on requirements
HRSP Management
BC&Q Risk/KRI Dashboards Management/Monitoring

Compliance, Risk, Privacy Testing Script Design and PVT Sampling Approver

PRC/HRSP Audit, Assessment and MRA POC/Responses

Regulatory Exam Ownership

Required Experience, Skills and Qualifications:

  • Demonstrated working knowledge of Enterprise QA Standards and High Risk Sub Process documentation
  • Risk management and/or consumer and small business sales process acumen or equivalent
  • Execute routine deliverables tied to the PRC governance council process
  • Drives special projects with multi-disciplinary and cross organization impacts
  • Ability to quickly assess and understand an operational process as it relates to enterprise laws, rules, regulations and internal policies and standards
  • Strong knowledge of control strategies as it relates to chat, video and phone channels
  • Demonstrated track record ensuring the implementation and sustainability of appropriate quality assurance standards across sales organizations


1st shift (United States of America)

Hours Per Week:


Job Detailstop

Location Lincoln, RI, 02865, United States
Categories Education/Instructor/Training

Location Maptop

Contact Informationtop

Contact Name -
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Job Code 19058819-18

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