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Process Design Consultant II

Bank of America | Jacksonville FL 32256 USA | Full Time | Posted: 12/10/2019

Job Descriptiontop

Job Description:

Life & Specialty Servicing, (L&SS) is responsible for servicing customers who have experienced a "life event" that requires special handling, additional steps, and/or complex processes across multiple teams and multiple bank products. L&SS is made up of servicing and support teams with expertise to understand the unique needs of our customers, and make their financial lives better as they manage through personal change.  This individual will lead Ideation and Business Case Development for L&SS modernization and transformation.  Will be accountable for design of next generation of strategic operating model. Works horizontally across L&SS and CSWO to identify and develop new opportunities. Drives breakthrough productivity, customer satisfaction and continuous process improvements.  Works closely with business executives and technology to foster innovation.

Required Skills:

  • 5+ years of business design experience including operating model transformation, process, and organization design
  • 5+ years project management with emphasis on strategy implementation
  • Minimum of 5 years of consulting experience, including strategic assessment, opportunity identification and business case development. 
  • Proven track record managing diverse stakeholder groups and building high performing  partnerships
  • Creative thinker with strong process aptitude
  • Strong facilitation and communication skills, able to lead and influence cross functional teams, and at an executive level
  • Critical thinking and analytical skills
  • Avid learner comfortable navigating new situations
  • Skilled at managing high degrees of complexity
  • Advanced PowerPoint / presentation skills
  • Advanced Visio skills

Desired Skills:

  • Six Sigma Black / Green Belt Certification
  • Agile Product Management / Portfolio Management
  • Advanced Excel skills
  • Operations Management
  • Experience with AI, OCR, Case Management, Workflow Solutions
  • Financial Services / Consumer Banking Operations

Enterprise role Overview:

Accountable for the development, improvement and execution of processes in support of Performance Plan objectives within or across lines of business. Focus is on long-term strategic goals. Ensures full integration of all process and linkage to best practices. Accountable for the achievement of breakthrough productivity, customer satisfaction and continuous process improvements. Works closely with the business executive or deployment champions and MBB. May be Green Belt or Black Belt certified. May be responsible for managing, training and developing associates on the team.


1st shift (United States of America)

Hours Per Week:


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Location Jacksonville, FL, 32256, United States
Categories Quality Assurance/Safety

Location Maptop

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Job Code 19057891-5

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