View Job

Business Support Manager II - Charlotte, NC OR Jersey City, NJ

Bank of America | Jersey City NJ 07302 USA | Full Time | Posted: 12/06/2019

Job Descriptiontop

Job Description:

Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers.

Enterprise Risk Finance Technology (ERFT):

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.


The Senior Business Support Manager leads a team to drive diverse CFO Portfolio business management functions within Technology supporting Global Financial Controls, CFO Core, GBAM Financial Markets, Consumer GWIM and Corporate Treasury businesses. Functions managed may include: monthly and quarterly financial management, management routines (change control governance, portfolio governance reviews, initiative spend reporting), workforce planning and management of communication. This senior BSM role consults with senior management to develop strategies which implement change and drive efficiencies. Requires a thorough knowledge of the department or business unit’s functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices.

This is a Senior Business Support Manager role that oversees the management of eight business support managers. This role supports the Enterprise Risk and Finance Technology Chief Operating Office (ERFT COO) organization. ERFT has a footprint in 6 countries and employees over 4,000 employees and contractors. The ERFT COO team is responsible for managing the integrated COO functions across ERFT, including business and people management, financial management, risk and controls and business strategy. The team works closely with Risk and Finance business partners, Enterprise business support partners and the Global Technology and Operations (GT&O) organization.


  • Manage and drive production of consistent and appropriate documentation for ERFT Technology Executives routines with peers, senior leaders and business partners (business reviews, operational variance reporting, technology initiative reporting, regulatory reporting)
  • Coordinate between ERFT Tech Execs, ERFT COO and Risk & Finance COO teams to ensure alignment of objectives, transparency of both base and initiative spend against budget/forecast, and reporting is communication across all partners
  • Partner with Technology Executives and business partners to manage expenses at the application level and govern portfolios, ensuring visibility of project progress against objectives and tracking decisions/approvals to forecast changes
  • Drive strategies to effectively manage third-party spend, ensuring the proper mix of consulting to full time staff, manage tenure, and governance of license contracts
  • Understand the linkage of programs and projects to business strategy and portfolio priorities; ensure roadmaps are translated into robust delivery milestones
  • Support People processes (promotion and band reviews, performance management process and talent planning)
  • Manage robust and consistent communication and engagement plans for the executives and supported teams

Required Skills:

  • Experience leading a team to drive accomplishments and prioritize conflicting priorities while also providing career growth and development
  • Excellent communication, influencing and facilitation skills, including the ability to make effective presentations
  • Must be analytical and have the ability to manage competing priorities
  • Ability to bring multiple stakeholders together, drive decision consensus, and demonstrate personal courage
  • Ability to lead across multiple line of business to orchestrate cohesive risk and controls oversight and process management
  • Prior experience handling multiple facets of an end-to-end business: financial management, project management, governance, operations and initiative strategy
  • Strong financial acumen
  • Advanced/Expert MS
  • Office skills, especially Excel and PowerPoint
  • Extremely organized/excellent time management skills
  • Ability to operate independently
  • Strong interpersonal skills
  • Proven relationship management skills to influence decisions and resolve conflicts across multiple business partners
  • Exceptional business-centric mindset utilizing sound business judgment to drive optimal outcomes
  • Ability to decompose complex issues and drive timely decisions while knowing when to engage others for additional input and when to act independently
  • Experience developing solid processes or enhancing current processes to drive a foundational framework which leads to efficiencies and automation


1st shift (United States of America)

Hours Per Week:


Job Detailstop

Location Jersey City, NJ, 07302, United States
Categories Administrative/Clerical Support

Location Maptop

Contact Informationtop

Contact Name -
How to apply Employer provided a link where your application will be accepted. Click on the link below and follow instructions.
Apply Click Here (apply to job)
Job Code 19055578-1

Featured Employers - view all